What are the responsibilities and job description for the Front Office Coordinator position at Advanced Spine And Pain (ASAP)?
JOB TITLE: Front Office Coordinator
FLSA STATUS (Exempt/Non-Exempt): Non-Exempt
SUPERVISION RECEIVED: Reports to RN Lead
SUPERVISION EXERCISED: NONE
GENERAL STATEMENT OF DUTIES
FLSA STATUS (Exempt/Non-Exempt): Non-Exempt
SUPERVISION RECEIVED: Reports to RN Lead
SUPERVISION EXERCISED: NONE
GENERAL STATEMENT OF DUTIES
- Responsible for maintaining a high level of customer service while assuming responsibility for the efficient,
- productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.
- Promptly greets and acknowledges patients. Informs MA’s and Providers of patient’s arrival through Care Cloud, using appointment status.
- Instructs patients in completion of medical history and patient information forms and makes and necessary corrections to the patients account. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information ensuring all necessary documents are populated and signed correctly. Also, making sure all required authorizations and or referrals are attached to the appointment for that date of service.
- Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
- Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the billing department.
- Evaluates patient financial status and establishes payment plans based upon authority levels.
- Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork.
- Schedules follow up appointments, reviews patients insurance coverage and notifies patient if service requires authorization or referral and send request to PCP via CPS.
- Maintains general knowledge of insurance plans accepted by ASAP.
- Communicates with the patients in the lobby if the physician or provider is running behind schedule.
- Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing a batch.
- Maintains patient confidentiality.
- High School Diploma /GED or equivalent working knowledge preferred.
- Preferred Graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license.
- Ambulatory Surgery Center experience experience is preferred.
- Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
- Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
- Knowledge of the health care field.
- Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility if each payer, per patient according to defined parameters.
- Knowledge of medical terminology and HIPAA Guidelines,
- Knowledge of EMR computer charting and is proficient with documentation.
- Knowledge of pain management/medical/surgical best practices.
- Knowledge of medical offices policies and procedures.
- Skill in customer service.
- Skill in communicating effectively with physicians, clinical staff and the public.
- Skill in establishing good working relationships with both internal and external customers.
- Ability to interact with management, physicians, and teammates at all levels and effectively
- Communicating with teammates and management both in oral and written form.
- Ability to work in an environment that frequently produces a high level of stress and mental fatigue.
- Ability to be comfortable performing multiple projects in conjunction with day-to-day activities and
- utilizing time effectively and self-directed.
- Normal office environment.
- Some travel between various clinic locations.
- Good visual acuity, accurate color vision.
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching required.
Salary : $18 - $23