Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you’ll assist clients with questions, policy support, and general account service. While an insurance license is not required at the time of hire, candidates must be willing and able to obtain the appropriate insurance license within 90 days of employment. This is a great opportunity for someone looking to start or grow a career in the insurance industry with training and support provided.

Responsibilities

• Provide exceptional customer service via phone, email, and/or in person
• Assist clients with basic policy questions, billing inquiries, and account updates
• Support licensed agents with policy servicing and administrative tasks
• Learn insurance products, procedures, and compliance requirements
• Maintain accurate client records in agency management systems
• Follow state regulations and company guidelines at all times

Requirements

• Strong communication and interpersonal skills
• Customer service experience preferred
• Ability to obtain and maintain an active insurance license within 90 days of hire
• Willingness to complete pre-licensing coursework and pass state licensing exams
• Comfortable using computers and office software

Preferred Qualifications

• Previous experience in customer service, call center, or financial services
• Insurance experience a plus, but not required

What We Offer

• Paid training and licensing support
• Licensing fees and study materials provided (if applicable)
• Competitive pay with growth potential after licensing
• Career advancement opportunities within the insurance industry
• Benefits Package(Health, PTO, etc.)