Implementation and Training Specialist

Implementation and Training Specialist Paramus, NJ POSITION OVERVIEW & RESPONSIBILITIES: The Implementation and Training Specialist will report to the Implementation Manager, conduct EHR & PM implementation and training activities, and be dedicated to assisting ADS providers in the adoption of electronic health records, radiology, and practice management systems. BASIC QUALIFICATIONS: Minimum 1-3 years experience in Healthcare industry, preferably in training/implementation of PM or EMR systems. Understanding of clinical business processes in the clinic, physician practice, hospital, or post-acute setting is preferred Positive attitude, highly motivated, and conscientious employee Strong communication skills, both oral and written Bachelor’s Degree required or equivalent experience Experience managing the implementation of and training for EHR systems and possess excellent interpersonal and writing skills Understanding/knowledge of implementation methodology Collection of Practice Workflow Requirements Systems & Process analysis and design Project management Ability to build strong relationships with clients Excellent people skills Strong organizational and excellent follow-up skills Ability to be self-sufficient Ability to travel as needed Ability to pay attention to details Ability to deal with stressful situations Ability to manage customer expectation while on-site Ability to multi-task and excel in a fast-paced environment Professional demeanor Ability to meet deadlines Customer Satisfaction-oriented Proficient in Word, Excel, PowerPoint, SharePoint and web meetings JOB RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO: Ensure needs of providers are met during all stages of EHR and PM implementation Provide direct implementation support and training to providers and staff Coordinate all activities between the vendor(s), internal/external resources, and ADS partners Help practices document current and future workflows, and perform readiness assessment for EHR adoption Evaluate and optimize workflows pre and post go-live Serve as a liaison between providers and ADSC Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues Assist with developing and executing system test plans Perform analysis of Clients' databases and take the appropriate course of action Responsible for ensuring the execution of all goals and tasks during a Client session Facilitate the management of client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete tasks/milestones Document all client interactions including telephone calls, client sessions, e-mail, etc. This data is used to determine next steps and/or by Project Manager/Coordinator or Management to resolve client issues/ requests Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to client questions and issues Respond to client e-mail inquiries, schedule and conduct telephone calls, and/or brief webinars to ensure critical issues/problems are being addressed Provide support to practices during and after go-live, escalate issues as needed, and gather system-wide issues for review and resolution Identify and anticipate project delays and create remediation plans Assist practices with connectivity tasks, including testing and training tasks Assist practices with Meaningful Use and quality measures reporting Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc.) while maintaining a high-level of service and customer-friendly manner Use discretion and determine independently next steps while on-site at a client location Provide consultation advice to clients and other ADS department Managers/employees Provide input to short-term and long-term plans, i.e. action plans to resolve customer implementation issues As requested, provide mentoring to new Implementation Specialist staff to facilitate a faster integration into the company and department Contribute suggestions and/or preliminary drafts for new and/or improving existing training tools/documentation Provide recommendations/consultation to Management on areas for departmental or implementation process improvements Sustain detailed product knowledge for existing versions and new versions of ADS software Independently submit travel requests for upcoming client sessions/meetings Travel nationally as needed. Out of office requirements are approximately 10 -15% annually