Payroll Implementation Specialist

Overview
We are a full service HCM company providing an interface for companies to handle all Labor Management needs including HR, Payroll, Time & Labor, recruitment, and onboarding etc.

Job Description:

The Implementation Specialist role is tasked with onboarding new clients who join our platform, setting up their account to meet each client's specifications and requirements.

Needs ability to build rapport with clients and understand their needs through active listening. Experience in HR & Payroll platforms is a huge plus.

Daily activities include configuring Payroll, Time & Labor, and Scheduler modules for new and existing clients; serving as the primary liaison following the sales process through conversion to a dedicated support representative; and addressing client concerns throughout the implementation process. Being solution-driven while paying attention to detail and working positively under pressure is key to succeeding in this role.

Responsibilities include, but not limited to:

• Use a project management and consultative approach for a successful implementation across all services
• Configure new accounts on the platform
• Follow established protocol to format and import client data
• Design custom widgets and screens, default features and reports
• Collect the required account information and train customers using the platform
• Work in synergy with other team members to ensure accurate and timely account setup
• Continue to enhance product knowledge and stay current with product changes
• Update system information when required
• Collect payroll data for configuration, review imported information, and confirm company related information during the implementation process
• Facilitate the import of previous payroll provider data
• Follow audit procedures to ensure all converted data is accurate
• Perform quality assurance checks to ensure all setup work has been completed accurately
• Review reports, and support clients for initial account training processing of payroll
• Maintain a level of knowledge of Excelforce’s services and partnerships to ensure clients optimize benefiting from our platform
• Lead client meetings

Requirements:

• At least 3 years of experience in software implementation is required (payroll/HR industry preferred)
• Proven record of successfully assisting clients with 100% responsibility for a seamless implementation experience
• Payroll experience with a HCM service provider
• Experience in the Kronos WFR platform is a huge plus
• Excellent communication, analytical, time management, and problem-solving skills
• Attention to detail, dependability, and follow-through
• Proficiency in Microsoft Office and basic office technology
• Ability to keep calm under pressure
• Familiar with payroll related legislative requirements (taxes, withholding orders, etc.)
• Intermediate project management skills
• Ability to identify and evaluate resources and plan for utilization

*Comprehensive training provided

*Benefits include: health and dental insurance, 401(k), PTO and paid holidays

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $70,000 - $80,000