What are the responsibilities and job description for the Account Manager position at Advanced Collision Experts?
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
• Handle customer inquiries and questions
• Provide information about the process and what to expect
• Guide clients through what to do next, rental assistance if applicable
• Document and update customer records based on interactions
• Update insurance companies and document all communication on files
• Develop and maintain a knowledge base of the evolving services
• Be able to adapt to situations that aren't common
Qualifications:
• Previous experience in customer service, sales, or collision industry
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Ability to express empahthy to clients
• Excellent written and verbal communication skills
