Vice President of Client Services

Job Title: Vice President of Client Services

Department: Executive Office / Global Client Operations & Service

Reporting to: Chief Operating Officer (COO) / Chief Executive Officer (CEO)

Location: Los Angeles, California / Hybrid Office

Company Introduction

Hashstacs (STACS) is a leading blockchain and fintech infrastructure company transforming financial markets through intelligent, transparent, and scalable technology solutions. Headquartered in Singapore with a growing international presence, STACS provides next-generation platforms for capital markets digitalization, ESG finance, and asset tokenization, enabling financial institutions to operate with greater efficiency, integrity, and innovation.

As a trusted partner to banks, asset managers, exchanges, and fintechs, STACS delivers enterprise-grade blockchain solutions that simplify complex financial processes while ensuring regulatory compliance and interoperability. Its platforms enable institutions to digitize assets, automate transactions, and deliver measurable impact through blockchain-powered financial innovation.

As part of its strategic expansion into the Americas, STACS is establishing a regional client services and operations hub in Los Angeles. This hub will lead global client support, service delivery, and institutional integration—advancing STACS’s mission to provide world-class client experiences in blockchain-based financial services.

STACS envisions a future where technology, strategy, and operational excellence converge to create a more connected, efficient, and trusted financial ecosystem.

Job Overview

The Vice President of Client Services (VP of Client Services) will be a key member of STACS’s executive leadership team, responsible for overseeing global client service operations, institutional support, and client experience strategy.

Reporting directly to the COO and CEO, the VP of Client Services will ensure all client-facing functions—including onboarding, account management, service delivery, and ecosystem integration—operate cohesively, efficiently, and in alignment with STACS’s strategic goals.

This executive will drive client satisfaction, institutional adoption, and operational excellence, ensuring STACS delivers consistent, reliable, and innovative services to its global client base.

The ideal candidate is a seasoned client services leader with deep experience in financial services, fintech, or blockchain, capable of aligning strategy, service delivery, and operational performance into a unified framework that strengthens client relationships and supports STACS’s growth.

Key Responsibilities

Client Service Strategy & Leadership

Lead STACS’s global client services operations, ensuring alignment with corporate strategy and growth objectives.

Develop and implement client service frameworks, standards, and best practices that enhance satisfaction, loyalty, and institutional adoption.

Integrate data-driven insights, automation, and blockchain tools to improve service efficiency, transparency, and scalability.

Manage day-to-day client service execution across all product, technology, and partnership teams.

Client Experience & Operational Excellence

Oversee onboarding, account management, support, and service delivery for institutional clients and ecosystem partners.

Build and scale client-facing operational models that enhance cross-border service integration and reliability.

Lead initiatives to improve workflow automation, client reporting, and operational metrics.

Monitor and optimize service quality, client KPIs, and satisfaction scores.

Market & Ecosystem Expansion

Support institutional growth initiatives in the Americas and other strategic regions.

Develop scalable frameworks for client onboarding, partnership engagement, and ecosystem adoption.

Strengthen institutional, regulatory, and partner relationships to increase market trust and operational interoperability.

Enable smooth integration of blockchain innovation with client operations.

Governance, Risk & Compliance

Establish robust governance, risk, and compliance practices across client service functions.

Collaborate with Legal, Compliance, and Risk teams to ensure regulatory adherence in global client operations.

Identify potential service risks, implement mitigation strategies, and maintain operational resilience.

Foster a culture of accountability, integrity, and transparency in all client-facing activities.

Leadership & Talent Development

Build and mentor a high-performing global client services team.

Promote a culture of collaboration, innovation, and client-centric excellence.

Develop succession planning, leadership growth, and cross-functional talent pipelines within client operations.

Champion STACS’s values of sustainability, trust, and technological innovation in client engagement.

Performance & Metrics Management

Oversee budgets, resource allocation, and operational performance for client services teams.

Implement KPIs and performance frameworks linking service quality to business outcomes.

Ensure client operations are efficient, scalable, and aligned with strategic growth objectives.

Qualifications

20 years of progressive experience in client services, operations, or executive leadership within fintech, blockchain, or institutional financial services.

Proven track record of scaling client service operations and delivering high-quality institutional support.

Strong understanding of blockchain ecosystems, capital markets, digital assets, and institutional workflows.

Expertise in client engagement, service strategy, and operational governance.

Exceptional communication, analytical, and stakeholder management skills.

Bachelor’s degree in Business, Finance, Technology, or related field required; MBA or advanced degree preferred.

Core Competencies

Client-Centric Leadership: Designs frameworks that prioritize institutional satisfaction and adoption.

Operational Excellence: Delivers scalable, efficient, and reliable client service operations.

Cross-Border Collaboration: Aligns global teams and client-facing functions under unified goals.

Innovation Enablement: Leverages technology and automation to enhance client experience.

Governance & Risk Management: Ensures compliance, accountability, and operational resilience.

Culture & Talent Development: Builds high-performing teams grounded in trust, integrity, and collaboration.

Benefits

Competitive executive compensation with performance-based incentives.

Eligibility for equity participation and long-term incentive programs.

Comprehensive global health, insurance, and retirement benefits.

Relocation and international mobility support.

Opportunities to represent Hashstacs at major fintech, blockchain, and institutional finance forums.

Expected Outcomes (12–18 Months)

Establish a unified client services infrastructure that supports global operations and institutional growth.

Deliver measurable improvements in client satisfaction, service efficiency, and operational scalability.

Strengthen STACS’s global reputation as a trusted partner in blockchain-enabled financial services.

Enable operational excellence that drives sustainable client adoption and ecosystem expansion.