What are the responsibilities and job description for the Customer Service Representative 1026 position at ADP Workforce Now?
Primary Duties and Responsibilities:
- Take inbound service and supply requests from customers and employees
- Input service and supply requests into computer for processing with a 99% accuracy rate
- Outbound calling to customers to respond to voice messages
- Interface daily with customer websites for call status
- Provide direct administrative support to the Service Support Supervisor
- Provide back up support for other administrative positions as required including dispatch
- Provide and create reports and spreadsheets as needed on a weekly, monthly and quarterly basis
Education and Experience Requirements:
High School graduate or equivalent required. Some course work with an accredited University in business or related subject helpful. Past Customer service or related type role experience. Knowledge of application software, specifically Microsoft Office (primarily Word and Excel, latest versions), and Microsoft Outlook. Demonstrated human relations and communication skills through past work experience. Demonstrated proficiency in written and oral communication skills and works well under stress.
Environmental Factors and Working Conditions:
The physical environment of this position is general office surrounded by approximately 5 other employees in a call center setting. Interaction with co-workers and customers is required on a daily basis. This position typically requires significant visual effort (e.g. interface with computer and 10-key) and involves assignments requiring significant levels of concentration. Typical hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday.