What are the responsibilities and job description for the Application Analyst II position at ADN Group?
Job Title: Application Analyst II
Location: Remote (U.S. Candidates)
Work Model: Remote
Duration: 3 months (Dec 07, 2025 - Mar 08, 2026)
Work Hours: Monday-Friday, 9:00 AM - 5:00 PM (40 hours/week)
Pay Rate: USD $32.00 / hr
Position Overview:
We are seeking a proactive Application Analyst II to provide Tier 2 and Tier 3 support for a portfolio of medium- to high-complexity applications in a healthcare environment. The ideal candidate will have experience with clinical third-party applications and possess strong analytical, problem-solving, and communication skills.
Key Responsibilities:
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Provide and coordinate resolution of application issues, recommending procedures and controls to prevent recurrence.
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Follow outlined service management processes, including SLA adherence and handling critical application outages.
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Document workarounds, resolutions, and best practices in the knowledge base to improve future issue resolution.
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Provide advanced support for clinical third-party applications such as cardiology, radiology, lab systems, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
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Participate in on-call rotation as needed to provide 24/7 desktop application support.
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Support incident and problem management processes in line with ITIL best practices.
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Collaborate with internal teams to share knowledge and ensure high-quality support.
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Assist in maintaining documentation for technical architecture, functionality, and troubleshooting processes.
Required Qualifications:
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Bachelor’s degree in a relevant field (must provide proof of education).
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Experience with clinical third-party applications in healthcare settings.
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Strong knowledge of ITIL, service management processes, and application support best practices.
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Advanced understanding of Microsoft Office and other back-office systems.
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Excellent problem-solving, analytical, and customer service skills.
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Ability to work independently with minimal supervision.
Skills:
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Application support
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Healthcare systems
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Desktop application support
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ITIL processes
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Service management
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Clinical third-party applications
Work Details:
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Work Model: Remote
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Hours per Week: 40
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Work Timing: Monday-Friday, 9:00 AM - 5:00 PM (CST)
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Start Date: Dec 07, 2025
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End Date: Mar 08, 2026
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Duration: 91 days
Salary : $32
