What are the responsibilities and job description for the Technical Help Desk position at Aditi Consulting?
Payrate: $32.00 - $33.00/hr.
Position’s Contributions to Work Group:
- This role is critical to maintaining consistent and responsive support for DSS-related issues, especially during non-standard hours. By adding weekend hotline coverage and acting as a dedicated DSS resource, the position ensures that technical issues are triaged and resolved promptly. The role supports continuity of service and reduces backlog, contributing directly to the efficiency and reliability of the help desk team.
Typical task breakdown:
- The primary responsibility of this role is to serve as a dedicated DSS resource, handling incoming cases with urgency and precision. Tasks include weekend hotline coverage from 7:00 AM to 3:30 PM, DSS password resets, ECM allocations, and blackbox conversions. The role demands a proactive approach to case management and a strong understanding of DSS systems to ensure timely resolutions.
Education & Experience Required:
- Associates in technology or equivalent
- 5 years technical experience with troubleshooting and root cause analysis
Top 3 Skills:
- Networking - Strong understanding of network protocols, configurations, and troubleshooting techniques.
- Windows Administration - Proficiency in managing Windows environments including user accounts, permissions, and system updates.
- Troubleshooting - Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.
Additional Technical Skills:
- Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence.
- Log crawling and ability comb though large datasets.
- A fundamental understanding of SQL
- A basic understanding of scripting or programing with the ability to identify and follow syntax.
Soft Skills:
- Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.
- Ability to work collaboratively in a team environment and maintain professionalism under pressure.
- Strong organizational and time management skills to handle multiple tasks effectively.
Pay Transparency: The typical base pay for this role across the U.S. is: $32.00 - $33.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
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Salary : $32 - $33