What are the responsibilities and job description for the Referral Coordinator position at Ade Medical Group?
Ade Medical Group is seeking a detail-oriented and organized Referral Coordinator to manage patient referrals and ensure seamless coordination of care. This role plays a key part in supporting patients, providers, and external specialists by facilitating timely and accurate referral processing.
Key Responsibilities:
- Coordinate and process all incoming and outgoing patient referrals
- Verify insurance coverage and obtain prior authorizations as required
- Schedule referral appointments with specialists and follow up to confirm completion
- Communicate clearly with patients regarding referral status, instructions, and next steps
- Maintain accurate documentation of referrals in the electronic medical record system
- Collaborate with providers, clinical staff, and external offices to ensure continuity of care
- Track and follow up on pending referrals to ensure timely completion
- Handle phone calls and inquiries related to referrals in a professional and courteous manner
- Ensure compliance with all regulatory and privacy standards
Qualifications:
- High school diploma or equivalent required; additional healthcare administration training preferred
- Previous experience in a medical office, referral coordination, or insurance verification preferred
- Knowledge of insurance processes, prior authorizations, and medical terminology is a plus
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proficiency with electronic medical records (EMR) systems and basic computer applications
Work Environment:
This position involves frequent communication with patients, healthcare providers, and insurance companies. The ideal candidate will be proactive, patient-focused, and committed to ensuring a smooth referral process.