IT Lead

Position: IT Lead

Location: Hackensack, NJ (Hybrid)

Salary: $90k – $110k Bonus

NJ based full-service Law Firm seeks an IT Lead to join their Team!

RESPONSIBILITIES:

• Act as lead liaison between firm and third-party IT support provider
• Ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used
• Assist personnel and our third party with troubleshooting and operational maintenance
• Perform various technical duties, which include, but are not limited to, the following:
• Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
• Use User Experience Monitoring application daily
• Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
• Assist HR and Facilities with ergonomic equipment setup
• Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
• Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. This could require travel to other offices
• Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
• Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary
• Work with third party on security concerns and client security guidelines
• Setup and maintenance of conference room audiovisual equipment
• Meeting setup and support for video conferencing using web-based conferencing systems
• Provide on-site technical support for off-site/remote trials or conferences
• Troubleshoot and resolve wireless connectivity for internal and external customers
• Support for telephone programming and handset maintenance under direction of the manager
• Troubleshoot and coordinate repairs of hardware and software with vendors

QUALIFICATIONS:

• Proficiency in the Microsoft Office suite, iManage and other firm applications
• 2 years’ applicable and relevant technical experience
• Knowledge of Windows operating systems to include but not limited to Windows 10 and Windows 11
• Exceptional customer service skills