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Senior Technical Support Engineer

Addison Group
Menlo Park, CA Full Time
POSTED ON 1/6/2026
AVAILABLE BEFORE 2/4/2026

Job Title: Sr. Technical Support Engineer

Location (city, state): Menlo Park, CA

Compensation: 85k-130k

Benefits: This position is eligible for full Medical, Dental, Vision, and 401k


You will establish and run internal helpdesk operations, providing high-touch, white-glove IT support while maintaining office standards. They will lay the groundwork for hiring additional helpdesk staff to support global offices.


Required Tech/Experience:

  1. Confident supporting Windows 11/Microsoft365 environment
  2. Intune device lifecycle
  3. Ability to triage and prioritize support request
  4. Proven experience as Sr. Helpdesk Tech or Lead/Manager from a corporate environment (no mom & pops shops)
  5. ITIL foundation experience
  6. CompTIA trio of certifications

Preferred Tech/Experience (Not required, but moves the candidate to the top of the list):

1. Prior experience building out/helping transition IT operations in-house from MSP

2. Experience supporting global offices

Salary : $85,000 - $135,000

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