Inside Sales Account Manager

Job Title: Inside Sales Account Manager

Location (City, State): Rockwall, TX

Work Schedule: Monday - Friday, 8:00-5:00 CST

Type of Employment: Direct Hire

Salary: $50,000-$65,000

Industry: Manufacturing

Benefits: This position is eligible for a comprehensive benefits package including medical, dental, and vision.

Job Description:

Addison Group is partnering with our client to identify an Inside Sales Account Manager to join their growing team. This role is ideal for a customer-focused professional who enjoys building relationships, managing accounts, and supporting sales operations in a fast-paced environment.

The Inside Sales Account Manager will serve as a primary point of contact for customers, providing product guidance, processing orders, preparing quotes, and coordinating with internal departments to ensure a positive customer experience. The ideal candidate will be organized, proactive, and capable of balancing multiple priorities while maintaining a high level of service.

Key Responsibilities:

• Manage and support a portfolio of existing customer accounts across multiple markets.
• Respond to customer inquiries regarding products, pricing, order status, and general account information.
• Process customer orders accurately through the company's internal systems.
• Prepare and maintain product quotations while ensuring pricing accuracy.
• Direct sales opportunities and customer requests to the appropriate internal resources when needed.
• Monitor shared communication channels, including inbound emails and phone inquiries, and provide timely responses.
• Collaborate with departments such as operations, accounting, marketing, and sales to resolve customer needs and support business objectives.
• Assist in developing account growth strategies and identifying opportunities to increase customer engagement.
• Research and resolve customer concerns while maintaining a high level of professionalism.
• Educate customers on available products, features, and solutions to help meet their business needs.
• Provide sales support activities, including occasional outbound customer outreach.
• Maintain accurate customer records and documentation within company systems.
• Perform additional administrative and account management duties as assigned.
  
  

Qualifications:

• High school diploma or equivalent required.
• 1-5 years of experience in account management, customer service, inside sales, sales support, or order processing.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience utilizing ERP or order management systems for customer order entry and tracking.
• Manufacturing industry experience is a plus but not required.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving and critical-thinking abilities.
• Detail-oriented with a commitment to accuracy and follow-through.
• Ability to work effectively both independently and as part of a collaborative team environment.
• Customer-focused mindset with a passion for delivering exceptional service.