Information Technology Support Specialist

IT Support Specialist (Level II/III) – Onsite in Washington, DC (Contract)

Duration: 1–2 months (potential to extend, possibly convert)

Location: Washington, DC (Arlington) – 100% onsite, M–F

Start: Mid–Late January

Pay Rate: $42–$58/hr

Benefits: Eligible for medical, dental, vision, and 401(k)

About the Organization

Our client is a prominent family office and operating group headquartered in the Bay Area, supporting a portfolio of 20 unique entities spanning philanthropy, research institutes, aviation, hospitality, and more. Their Washington, DC office supports a combination of staff, rotating executives, and high-profile guests—requiring a polished, discreet, and highly capable IT presence.

With their full-time hiring process underway, they are seeking a temporary onsite IT Support Specialist to ensure seamless day-to-day operations for their DC team.

What You’ll Do

This is a hands-on Level II/III role supporting a fast-paced office with high expectations around service quality, discretion, and professionalism. You will be the primary onsite IT contact for ~40–50 employees plus frequent guests.

Daily responsibilities include:

• Provide Level II/III technical support for Mac users
• Troubleshoot issues related to Google Workspace, Zoom, and core SaaS applications
• Assist with access management (Google Groups, app sign-in issues, etc.)
• Handle IT break/fix, device performance issues, networking basics, and endpoint troubleshooting
• Manage and reimage ~40 loaner laptops using JAMF
• Support new-hire onboarding and employee offboarding
• Ensure conference rooms and collaboration spaces remain reliable and ready for frequent use
• Partner with remote team members and the systems team to escalate or triage complex issues

What We’re Looking For

Technical Must-Haves:

• Strong macOS support experience
• Proficiency with JAMF (imaging, management, reimaging)
• Strong support background with Google Workspace
• Solid Zoom troubleshooting
• Experience with onboarding/offboarding workflows

Personality & Professionalism:

This is not a back-office support role. You will interact with high-profile, high-demand individuals in a professional environment.

We need someone who is:

• Personable and customer-service oriented
• Friendly, but not overly chatty—able to read the room
• Calm under pressure and flexible in a fast-moving environment
• Impeccably professional, polished, and reliable
• Extremely discreet with sensitive information—both personal and organizational

Team & Environment

You’ll be the primary onsite IT presence in DC. You’ll collaborate with:

• A systems-focused engineer onsite
• A senior IT lead who travels to DC every other week
• A broader distributed technology team

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.