What are the responsibilities and job description for the Help Desk Technician position at Addison Group?
Title: Help Desk Technician
Location: Bellevue/Everett Split
Pay: $30-40/hr W-2
Job Type: 12 Month Contract
Schedules: 4 days per week onsite - split between Bellevue and Everett
Benefits: Medical, Dental, Vision and 401k
Per client requirements candidates must be US Citizens or Green Card Holders.
Must Haves:
Location: Bellevue/Everett Split
Pay: $30-40/hr W-2
Job Type: 12 Month Contract
Schedules: 4 days per week onsite - split between Bellevue and Everett
Benefits: Medical, Dental, Vision and 401k
Per client requirements candidates must be US Citizens or Green Card Holders.
Must Haves:
- Experience with Active Directory.
- Experience with MDT or SCCM.
- Experience with Windows 10/11.
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Inventory Receiving, & Tracking
- Fulfil software requests
- Business travel support
- Support users at Bellevue and Everett location.
- Assisting with onboarding as assigned
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10\11 in a domain-managed environment
- A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
- General understanding of Multi-Factor Authentication methods.
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
Salary : $30 - $40