Credit Card Service Specialist

Job Title: Credit Card Service Specialist

Location: Denver, CO 80207 (Hybrid: 3 days remote, 2 days onsite)

Industry: Financial Services / Card Services

Pay: $63,000 – $76,00 annually

Benefits: Eligible for Medical, Dental, Vision, 401K

Direct Hire

About Our Client:

Addison Group is partnering with a financial services organization to hire a Credit Card Service Specialist for their Card Services team. This is a highly visible role that supports product performance, customer engagement initiatives, and process improvement efforts within a fast-paced, collaborative environment.

Job Description:

This role focuses on enhancing cardholder experience and driving portfolio performance through rewards programs, data analysis, and process optimization. The Credit Card Service Specialist will collaborate across teams to improve card services functionality, support operational initiatives, and identify opportunities to increase engagement and efficiency. This position also plays a key role in monitoring trends, supporting compliance efforts, and assisting with issue resolution across card and ATM operations.

Key Responsibilities:

• Manage and optimize rewards programs to increase card usage and engagement
• Analyze card portfolio performance and identify trends and opportunities
• Support process improvement initiatives and workflow enhancements
• Monitor fraud trends and assist with risk detection and prevention efforts
• Assist with reporting, reconciliations, and monthly operational activities
• Coordinate with vendors and internal partners on program execution
• Support escalated card service issues and complex member situations
• Partner on cross-functional projects across business units
• Ensure compliance with applicable card regulations and policies
• Contribute to documentation and tracking of key performance metrics
  
  

Qualifications:

• 3–5 years of experience in card services, payments, ATM operations, or related financial services environment
• Working knowledge of card network regulations and compliance standards
• Familiarity with Visa or similar payment systems preferred
• Bachelor’s degree preferred or equivalent experience
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Proficiency in Microsoft Office Suite
  
  

Additional Details:

• Hybrid schedule (3 days remote / 2 days onsite in Denver, CO)
• Opportunity to contribute to shaping a newly established position
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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