What are the responsibilities and job description for the Bilingual Patient Service Representative position at Addison Group?
Job Title: Bilingual Patient Service Representative
Location: Wilmington, DE
Industry: Community Health / Healthcare Administration
Pay: $15 – $17 / Hour (based on experience)
Benefits: The position is eligible for medical, dental, vision, and 401(k).
Community health organization with multiple clinics throughout Delaware.
This is a non-patient-facing, administrative support role focused on helping patients navigate the healthcare system. The Healthcare Coordinator plays a critical role in managing referrals, authorizations, and ensuring patients can follow through on their care plans.
- Handle patient referrals and coordinate with providers
- Manage prior authorizations for services
- Communicate with patients by phone to resolve barriers to care
- Support patients facing challenges such as lack of insurance, transportation, or language barriers
- Collaborate with internal departments like the enrollment team
- Track care coordination to ensure follow-through and “close the loop” on services
- High School Diploma or GED (required)
- Experience in healthcare, insurance, or patient service
- Bilingual in Spanish/English is a plus
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Dress Code: Business casual
- Opportunity to make a real difference in your local community
- Work with a supportive, mission-driven team
- Gain experience in a high-impact healthcare environment
- Career growth potential in community health services
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
Salary : $15 - $17