Associate Customer Service Representative

Job Title: Associate Customer Service Representative

Location (city, state): Des Plaines, IL

Industry: Distribution

Pay: $21.50 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring an Associate Customer Service Representative for one of our manufacturing and distribution clients. This role supports a growing customer service team focused on delivering reliable, high-quality support to customers and internal partners.

Job Description:

Contract-to-hire opportunity for a motivated and energetic customer service professional to work in a fast-paced call center environment. The role offers potential for permanent hire to continually support the sales teams with customer satisfaction.

Key Responsibilities:

• Manage a high volume of inbound customer calls while maintaining strong service standards
• Enter, update, and maintain customer orders within an ERP system
• Provide order status updates, shipment tracking, and proof of delivery
• Respond to inquiries regarding returns, credits, invoices, and basic account information
• Act as a first point of contact for common product-related questions
• Resolve order discrepancies and customer concerns efficiently
• Process documentation requests, credit/debit memos, and occasional credit card payments
• Meet performance metrics and support additional duties as assigned
  
  

Qualifications:

• Minimum of 1 year of customer service experience in a call center environment
• Strong retail customer service experience with phone-based support will be also considered
• Manufacturing, distribution, or product-based industry experience preferred
• High school diploma or equivalent required
• Proficiency with Microsoft Office (Excel, Teams); CRM or ERP experience preferred
• SAP experience and using a chat feature is a plus
• Strong computer skills and ability to navigate multiple systems
• Demonstrated job stability and comfort with phone-based customer service
• Positive attitude, strong communication skills, and dependable work ethic
  
  

Additional Details:

• Start Dates: 6/15 or 6/22
• Hours: Call center operates 7:00 AM – 7:00 PM
• Shift start times may vary (7:30 AM, 8:00 AM, 8:30 AM, 9:00 AM, or 9:30 AM)
• Work Environment is REMOTE Monday and Friday, onsite Tues, Wed and Thurs
  
  

Perks:

• Company likes to hire from within
• Opportunity for long-term employment
• Consistent scheduling options
• Training on systems and processes
• Collaborative, professional work environment
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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