Partner Success Manager (Digital Marketing)

Company Overview

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

Summary of Role

The Partner Success Manager acts as the quarterback for AdCellerant’s strategic campaigns, ensuring partners experience best-in-class service, campaign success, and revenue growth. This role is responsible for leading upsell, renewal, and retention strategies while serving as the primary point of contact for any campaign escalations. Working cross-functionally with sales, operations, and product teams, the Partner Success Manager drives operational excellence, strategic forecasting, and partner satisfaction at every stage of the relationship.

Responsibilities

Campaign Success & Partner Growth

• Serve as the primary lead for assigned partners, owning strategic campaign success and account growth.
• Proactively drive upsells, renewals, and retention initiatives to maximize revenue and partner value
• Lead regular strategic check-ins with partners, delivering insights on campaign health, optimization strategies, and industry trends. Identify and capitalize on opportunities to win incremental business and displace competitors.

Strategic Escalation Management

• Act as the main point of contact for high-priority campaign escalations. Oversee root cause analysis and lead cross-functional teams to resolution.
• Ensure timely, transparent, and solution-focused communication with internal teams and partners during escalations.
• Implement proactive strategies to minimize future escalations and risks.

Revenue & Strategic Forecasting

• Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data-driven decision-making.
• Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI.

Operational Excellence

• Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies.
• Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model.
• Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution.

Internal Collaboration

• Work cross-functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes.
• Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation.

Track and Report Key Metrics

• Campaign Health – Maintain and grow strong campaign performance across all digital channels.
• Retention and Renewal Rates – Maximize partner retention and contract renewals.
• Upsell and Cross-Sell Revenue – Drive incremental partner revenue.
• Escalation Response and Resolution Time – Ensure swift, effective responses to critical issues.
• Client Satisfaction Scores – Contribute to consistently high client satisfaction and loyalty.

Strategic Escalation Management

• Act as the main point of contact for high-priority campaign escalations. Oversee root cause analysis and lead cross-functional teams to resolution. Ensure timely, transparent, and solution-focused communication with internal teams and partners during escalations.
• Implement proactive strategies to minimize future escalations and risks.

Revenue & Strategic Forecasting

• Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data-driven decision-making.
• Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI.

Operational Excellence

• Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies.
• Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model.
• Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution.

Internal Collaboration

• Work cross-functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes.
• Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation.

Track and Report Key Metrics

• Campaign Health – Maintain and grow strong campaign performance across all digital channels.
• Retention and Renewal Rates – Maximize partner retention and contract renewals.
• Upsell and Cross-Sell Revenue – Drive incremental partner revenue.
• Escalation Response and Resolution Time – Ensure swift, effective responses to critical issues.
• Client Satisfaction Scores – Contribute to consistently high client satisfaction and loyalty.

Qualifications

• 5 years of experience in partner success, account management, client success, or digital advertising.
• Proven track record of improving client satisfaction, driving campaign success, and growing revenue.
• Strong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email).Skilled in strategic problem solving, conflict resolution, and proactive communication. Ability to build strong relationships and collaborate across multiple teams.
• Proficient in CRM systems, reporting platforms, and sales analytics tools.
• Willingness to travel up to 25% as needed.
• BA/BS degree or equivalent experience preferred.

Location Information

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation

Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $80,000 - $100,000. The base salary range is $70,000 - $78,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.

Benefits

AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Life at AdCellerant

Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We can only achieve the company's business objectives if our team is motivated. Since the inception of our company, we've been proudly recognized as:

• Inc. Magazine “Best Workplace” 2017, 2018
• Denver Business Journal “Best Workplace" 2018
• Built In Colorado’s Best Workplaces for five years running: 2018 - 2022

Additionally, for five consecutive years, we've achieved a place on the Inc. 5000 list of Fastest Growing Companies. We believe this achievement is only possible through our people-first approach, and continuing to grow alongside our team.

Other Requirements

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Important: Security Notice

We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at info@adcellerant.com

*** Please do not send resumes via email ***

E-Verify Statement

AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Job Application Fairness Act

Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.

Application Deadline

July 1, 2026 or until the role is filed