What are the responsibilities and job description for the IT Support Coordinator position at AdCellerant?
Company Overview
AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.
Summary of Role:
AdCellerant is seeking an IT Support Coordinator to fulfill a vital role supporting our daily IT operations and People Operations functions. This position requires a strong on-site presence at our Denver office, including 4 days in-office and 1 day remote per week to provide hands-on support.
This position is critical to maintaining business continuity, ensuring that internal technical systems run seamlessly and people operations processes are executed flawlessly. Reporting to the Security & Compliance Manager, you will manage first-tier technical support, hardware/software deployment, and user access groups. You will also partner with the People Operations team to anchor employee onboarding, documentation, and workplace logistics including in office operations.
Ultimately, you are responsible for ensuring that every employee has the working hardware, software access, and operational backing they need to succeed from day one. Your attention to detail, organizational superpowers, and proactive communication are vital to keeping our internal workflows running efficiently!
This is a great role for those familiar with IT support, or those who are technically inclined, proactive, and ready to learn. If you think you can excel in this role but you haven't had an "IT" title in the past, please apply and use our brief application to tell us why your experience may be a fit! We look forward to hearing from you.
Responsibilities:
Helpdesk and User Support
This role is required to be located near our Denver, CO office, reporting to the office 4 days per week.
Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Compensation:
Non-exempt
Hourly rate: $26.44 - $31.25, depending on experience
Annual equivalent: Approximately $55,000 - $65,000
Benefits:
AdCellerant offers full-time employees:
Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:
AdCellerant’s Pillars:
Currently legally authorized to work in the United States on a full-time basis.
Equal Opportunity:
AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
Important: Security Notice:
We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.
Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.
We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.
Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.
If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at info@adcellerant.com
*** Please do not send resumes via email ***
Additional Notices:
E-Verify Statement
AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.
Colorado Job Application Fairness Act
Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.
Application Deadline:
July 6, 2026, or until the role is filled
AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.
Summary of Role:
AdCellerant is seeking an IT Support Coordinator to fulfill a vital role supporting our daily IT operations and People Operations functions. This position requires a strong on-site presence at our Denver office, including 4 days in-office and 1 day remote per week to provide hands-on support.
This position is critical to maintaining business continuity, ensuring that internal technical systems run seamlessly and people operations processes are executed flawlessly. Reporting to the Security & Compliance Manager, you will manage first-tier technical support, hardware/software deployment, and user access groups. You will also partner with the People Operations team to anchor employee onboarding, documentation, and workplace logistics including in office operations.
Ultimately, you are responsible for ensuring that every employee has the working hardware, software access, and operational backing they need to succeed from day one. Your attention to detail, organizational superpowers, and proactive communication are vital to keeping our internal workflows running efficiently!
This is a great role for those familiar with IT support, or those who are technically inclined, proactive, and ready to learn. If you think you can excel in this role but you haven't had an "IT" title in the past, please apply and use our brief application to tell us why your experience may be a fit! We look forward to hearing from you.
Responsibilities:
Helpdesk and User Support
- Serve as the first point of contact for employee technical support requests in our IT ticketing system.
- Provide first-level troubleshooting and resolution for hardware (Mac OS), software (Google Workspace, common applications), and basic network connectivity issues.
- Document all support requests and resolutions.
- Escalate complex technical issues to the appropriate personnel with detailed information.
- Contribute to the creation and maintenance of helpdesk knowledge base articles in Confluence.
- Provide basic user training on common software and hardware.
- Assist with the setup and configuration of new workstations and equipment.
- Configure, distribute, and support employee laptops (MacBook).
- Assist with the maintenance of IT equipment inventory.
- Ensure that updated signatures for laptops, software, and network devices are current and applied within documented timelines.
- Manage Apple devices through Apple Business Manager, including device enrollment, app deployment, and basic configuration.
- Utilize Mosyle for basic mobile device management tasks and troubleshooting.
- Assist users with account setup, password resets, and access management within Google Workspace and other systems.
- Assist with user management across third-party platforms: Granting access, troubleshooting issues, removing access, compiling user reports, etc.
- Monitor office activity and provision access (program office badges, answer phone calls to grant office access, greet office visitors, etc).
- Manage FedEx shipping from the office (employee equipment, marketing materials, etc).
- Point of contact for office maintenance and vendors.
- Collaborate closely with the People Ops team to ensure an excellent employee experience.
- Follow all People Ops systems and procedures, and help develop new efficiencies.
- Follow IT procedures and security protocols.
- Create clear, concise, informative, and friendly announcements to the company as needed.
- Perform tasks effectively within given time frames.
- Maintain confidentiality of sensitive employee information and security operations.
- Perform other IT/admin tasks as needed. Specifics of this role will continue to evolve.
- In office presence required
- Exercise a high level of sound decision-making
- Work independently and prioritize effectively
- Demonstrate ownership over assigned tasks
- Exceptional written, verbal, and interpersonal communication skills
- Experience with technology platforms and able to quickly learn new systems
- Highly organized
- Ability to act with discretion and good judgment when handling or disseminating sensitive, confidential, or proprietary information
- Excellent organizational and time management skills with the ability to manage administrative and technical tasks effectively
- Strong problem-solving skills and the ability to diagnose and resolve basic technical issues
This role is required to be located near our Denver, CO office, reporting to the office 4 days per week.
Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Compensation:
Non-exempt
Hourly rate: $26.44 - $31.25, depending on experience
Annual equivalent: Approximately $55,000 - $65,000
Benefits:
AdCellerant offers full-time employees:
- Paid vacation, holidays, and sick days
- Health/dental/vision benefits
- 401k retirement plan and company match contribution
- Generous paid parental leave
- Wellness Program
- Work from home flexibility
- Denver, CO headquarters available for hybrid work with in office perks
Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:
- Denver Business Journal “Best Workplace”
- Built In Colorado’s Best Workplaces 2018, 2019, 2020, 2022, 2023
- Inc. 5000 Award for Fastest Growing Companies in the U.S, 5 years running: 2018 - 2022
AdCellerant’s Pillars:
- Driving results for partners & local businesses
- Technology innovations to stay ahead of the curve
- Our team members’ success & well being
- Exceptional customer service for every single partner
- Conducting our business in an ethical & sustainable way
- Making our local community a better place
Currently legally authorized to work in the United States on a full-time basis.
Equal Opportunity:
AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
Important: Security Notice:
We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.
Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.
We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.
Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.
If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at info@adcellerant.com
*** Please do not send resumes via email ***
Additional Notices:
E-Verify Statement
AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.
Colorado Job Application Fairness Act
Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.
Application Deadline:
July 6, 2026, or until the role is filled
Salary : $26 - $31