What are the responsibilities and job description for the Customer Service Representative position at Adams County Government?
What Success Looks Like In This Job
To provide outstanding customer service to the Citizens, visitors and employees of Adams County in person as well as over the phone. The ideal candidate will be a forward-thinking team player with excellent communication and people skills. Additional administrative duties may be expected with this position.
The anticipated hiring range for this role is $19.285/hour - $22.178/hour. The full range for this position is $19.285/hour - $26.999/hour.
Examples of Duties for Success
- Answer incoming calls for Adams County, provide proper call routing, and provide responses to customer inquiries.
- Receive visitors; direct them to agencies, departments and/or individuals.
- Operate and manage switchboard telecommunications and computer equipment.
- Perform clerical duties such as word processing and filing.
- Perform other related duties and responsibilities as required.
Qualifications for Success
- Principals and processes for providing customer service.
- Modern office methods and procedures.
- Active listening, being able to give full attention to and understanding customer communication and inquiries.
- Clear and concise communication, both orally and in writing.
- Operation of telecommunication equipment including switchboard equipment.
- Use of PC office automation applications.
- Development of positive and harmonious working relationships with those contacted in the course of work.
- Ability to think independently and use sound judgement
- Follow oral and written instructions.
- Ability to sit for long periods of time.
- Ability to sit, stand, walk, kneel, crouch, squat, stoop, reach, push, pull, twist, climb and lift 25lbs.
- Ability to communicate in Spanish highly desirable but not required
More Qualifications for Success
Experience:
- Two (2) years experience in PBX, switchboard, customer service representative or call center operations, as well as operation of a PC utilizing office automation applications.
Education and Training:
- High school diploma or GED equivalent.
- Additional specialized training in customer service and telecommunications is desirable.
License or Certificate: None.
Background Check: Must pass a criminal background check.
Salary : $19 - $22