What are the responsibilities and job description for the Part-Time Receptionist/Scheduler position at Ad-Vance Talent Solutions?
Job title: Part-Time Receptionist/Scheduler
Location: Palmetto, FL
Pay rate: $16.00 per hour
Hours: 20–25 hours per week; primarily Monday & Wednesday 9:00 AM–5:00 PM, with rotating weekend coverage. Some evening flexibility and occasional additional hours for vacation coverage may be available.
Ad-Vance Talent Solutions is seeking a friendly, reliable, and professional Part-Time Receptionist/Scheduler for our client in Palmetto, FL. This position is ideal for someone with strong customer service skills who enjoys working with people, is confident on the phone, and can successfully multitask in a busy front-desk environment.
Receptionist/Scheduler Responsibilities
- Answer incoming phone calls, respond to client questions, and schedule appointments
- Provide friendly and professional customer service to new and returning clients
- Check clients in and out for appointments
- Complete and process client intake forms
- Accurately process payments and handle cash
- Sell gift cards and retail products
- Rebook clients and assist with appointment scheduling
- Make phone calls and confidently communicate with clients regarding appointments and services
- Open the office and prepare the front desk and office for the day
- Check and respond to voicemail messages and emails
- Assist with scheduling changes and resolve routine scheduling issues
- Close the office, assist therapists as needed, take out trash, and ensure the office is secured
- Learn and effectively use the company’s scheduling system
Required Qualifications
- High school diploma or equivalent
- At least 2 years of customer service and/or clerical experience
- Proficiency with Microsoft Word and Microsoft Office
- Strong customer service and hospitality skills
- Excellent and confident telephone communication skills
- Basic computer skills
- Ability to accurately handle cash and process payments
- Strong attention to detail and follow-through
- Reliable and responsible work habits
Preferred Qualifications
Experience in a receptionist, front desk, scheduling, hospitality, spa, salon, healthcare, or other customer-facing position is preferred. Experience with appointment scheduling software is a plus.
Ideal Candidate
The successful candidate will be friendly, professional, dependable, and comfortable multitasking while maintaining excellent customer service. Problem-solving skills are important, as the office has 17 therapists, more than 50 services, and 8 treatment rooms. The ideal candidate will be able to learn the scheduling system, stay organized, communicate confidently with clients, and follow through on responsibilities.