What are the responsibilities and job description for the Front Desk Specialist position at Ad-Vance Talent Solutions?
Front Desk Specialist
Pasco County Utilities – Pasco County, FL
$16.54/HR
Monday - Friday 8AM - 4:30PM
About the Role
Pasco County Utilities is seeking a Front Desk Specialist III to serve as the first point of contact for customers and visitors. This position is responsible for providing a welcoming environment, assisting with inquiries, and supporting day-to-day office operations. If you enjoy helping people, staying organized, and working in a team setting, this role could be a great fit.
What You’ll Do
- Greet customers and visitors in person, providing a friendly first impression and directing them to the right location within the building.
- Answer incoming phone calls and direct customers to the correct department.
- Provide friendly, professional support both face-to-face and over the phone.
- Assist with records retention by scanning and attaching documents into the system.
- Sort and deliver incoming mail to departments within the building.
- Support general office operations and collaborate with team members as needed.
What We’re Looking For
- Strong customer service and communication skills (in person and phone).
- Friendly, professional, and approachable demeanor.
- Ability to stay organized and handle multiple tasks at once.
- Basic computer skills, including comfort with scanning and document management.
- Ability to work well with others and provide excellent service to both customers and coworkers.
Minimum Requirements
- High school diploma or GED.
- 3 years of customer service or front desk/reception experience preferred.
- Valid Florida driver’s license.
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