What are the responsibilities and job description for the Customer Support Representative position at Activated Insights?
About Us
Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Customer Support Representative seat to support our company’s growth and operational efficiency.
Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.
What Sets Activated Insights Apart:
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We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
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Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
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A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
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Backed by a private investment firm with 40 years of experience forging lasting partnerships across the healthcare industry.
Why Is This Role So Special?
As a Customer Support Representative at Activated Insights, you will play a key role in delivering exceptional service and support to our customers. You’ll serve as a trusted resource, helping clients navigate our products, resolve issues, and ensure they have a positive experience every step of the way. This role combines problem-solving, communication, and customer care, allowing you to make a direct impact on customer satisfaction and the overall success of our clients.
What You’ll Do
- Answer customer questions by phone, email, or chat with patience and positivity.
- Troubleshoot simple issues and pass along technical ones to our product team.
- Help new clients feel confident in using our software.
- Document solutions so we can serve customers better every time.
What We’re Looking For
- 1 year of customer service experience (retail, restaurant, call center, or other — all count!).
- Comfortable with computers and willing to learn new systems.
- Great communication skills, written and spoken.
- Patience, positivity, and ability to stay calm under pressure.
- Organized and dependable — you follow through.
Perks & Benefits
- Managed Flexible Paid Time Off
- Medical, vision, and dental coverage (with employer contributions).
- One paid Mental Health Day every quarter.
- $250 annual Wellness Reimbursement.
- A fun, collaborative office in Idaho Falls!
Schedule
- Monday–Friday, 8:00 AM–5:00 PM (no weekends).
- 100% onsite in Idaho Falls, ID
Salary : $250