What are the responsibilities and job description for the Customer Service & Administrative Coordinator position at Action Personnel Inc?
We are seeking a detail-oriented and customer-focused Customer Service & Administrative Coordinator to join our team. This position is ideal for someone who enjoys providing excellent customer service while supporting daily office operations in a fast-paced manufacturing environment. The successful candidate will be organized, dependable, and able to manage multiple priorities with professionalism.
Responsibilities
- Answer and direct incoming calls using a multi-line phone system.
- Greet visitors and provide professional front office support.
- Process customer orders received by phone, email, fax, and mail.
- Enter and maintain accurate sales orders.
- Respond to customer inquiries regarding orders, shipments, and product information.
- Coordinate order changes and communicate updates with the production team.
- Research and resolve customer questions and order issues.
- Prepare order acknowledgments and maintain accurate customer records.
- Track shipments and assist with delivery inquiries.
- Process incoming and outgoing mail.
- Maintain office supplies, petty cash, and general front office organization.
- Assist with production scheduling, quoting, returns (RMA), and other administrative tasks.
- Provide clerical support to multiple departments as needed.
Qualifications
- Minimum of 2 years of clerical, administrative, or customer service experience, preferably in a sales or manufacturing environment.
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to handle inquiries professionally.
- Proficient with computers and Microsoft Office applications.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks and meet deadlines.
- Detail-oriented with excellent accuracy and follow-through.
- Comfortable learning new systems and cross-training in multiple responsibilities.
- Basic math skills required.
- Ability to work both independently and as part of a team.
Education
- High School Diploma or GED required.
Why Join Our Team?
- Stable, full-time position
- Friendly, team-oriented work environment
- Opportunity to learn multiple aspects of office and customer service operations
- Competitive pay and benefits package
If you enjoy helping customers, staying organized, and being an important part of a collaborative team, we'd love to hear from you!