Job Title: Telehealth Medical Assistant Supervisor

Job Description

We are seeking a dedicated and patient-oriented Telehealth Medical Assistant Supervisor to oversee a Telehealth program project focused on assisting patients with hypertension. This is a fully remote position where you will play a crucial role in supervising Certified Medical Assistants (CMAs) and ensuring exceptional service delivery in a telehealth environment.

Essential Skills

• Active Certified Medical Assistant (CMA) certification from AAMA, AMT, NHA, or NCCT.
• 5 years of experience as a Medical Assistant, including 2 years in a leadership or supervisory capacity.
• Strong customer service skills with the ability to communicate effectively and empathetically.
• Strong familiarity with EHR systems, Salesforce, Gmail, Slack, and operational tools.
• Confident handling minor technical troubleshooting and remote team oversight.
• Excellent communication and coaching skills.
• Strong knowledge of HIPAA and ability to enforce compliance standards across remote staff.
• Highly organized with a focus on quality assurance, documentation standards, and call handling effectiveness.

Additional Skills & Qualifications

• Previous experience in a telehealth or remote healthcare setting is preferred.
• Experience with Athena EMR, Salesforce, Gmail, Slack, and related tools is preferred but not required.
• High school diploma or equivalent (Associate’s or higher preferred).

Work Environment

This is a 100% remote position, allowing CMAs to be located anywhere throughout the U.S., operating on Eastern Time Zone. Candidates must have a private enclosed office space in their home to ensure HIPAA privacy compliance. The position requires a commitment of 30-35 hours per week, with shifts available from Monday to Friday, either 8 am EST to 3 pm EST or 1 pm EST to 8 pm EST. No weekends or holidays are required. Enjoy 40 hours of PTO available after 30 days on contract and holiday pay for specific holidays.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 7, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $25 - $27