What are the responsibilities and job description for the Senior Lab Systems Help Technician position at Actalent?
The Senior Lab Systems Help Technician is responsible for providing frontline technical support to internal end users, ensuring continuity of IT services within a regulated biorepository and laboratory environment. As the sole helpdesk staff member, this role manages the intake, triage, and resolution of user support requests while executing documented processes for account provisioning, equipment lifecycle, and compliance-based activities.
MAIN RESPONSIBILITIES:
End-User Support
•Serve as the first point of contact for IT-related issues and service requests
•Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, VPN access, label printers (e.g., Brady),barcode scanners, and standard enterprise tools
•Maintain accurate and timely updates in the JIRA ticketing system for all user interactions
•Provide remote support using tools such as DattoRMM
Onboarding & Offboarding
•Execute onboarding and offboarding procedures
for employees, including account creation/deactivation, hardware provisioning, mobile phone setup, and access configurations
•Ensure all access is granted or removed according to approved change control processes Procedure Compliance & Documentation
•Adhere to existing SOPs and IT work instructions; draft new procedures where documentation is lacking
•Participate in annual user account audits
•Support IT-related audit preparations (e.g.,CAP, client audits)Operational Support
•Manage IT inventory, including tracking, labeling, and stock replenishment
•Assist with terminal service access (e.g.,Parallels RAS, RDP) and basic configuration of LIMS access endpoints
•Coordinate with system administrators when escalation is necessary
Education & Experience
•Associate's degree in Information Technology or a related field, or equivalent professional experience
•3–5 years of IT helpdesk or desktop support experience
•Life sciences or regulated industry experience preferred but not required
Technical Skills
•Proficiency with Windows 10/11, Active Directory, Microsoft 365, and common enterprise applications
•Experience with Datto RMM, Intune, JIRA, and Adobe DC tools
•Knowledge of user provisioning processes and IT asset lifecycle management
Additional Requirements
- Associate's degree or a related field, or equivalent professional experience.
- 3–5 years of Lab Ops or helpdesk or desktop support experience.
- Life sciences or regulated industry experience preferred but not required.
- Onsite presence required; limited remote flexibility for illness or extenuating circumstances.
- Occasional off-hours support for critical needs.
- Must be able to lift and move equipment (up to 40 lbs).
Work Environment
The role requires a standard schedule from Monday to Friday, 8:00 AM to 4:30 PM. The position is 100% onsite in Piscataway. Occasional weekend work may be necessary for special projects but is rare. There is no travel required for this position. The technician will work within a team of three people.
Job Type & Location
This is a Contract position based out of Piscataway, NJ.
Pay and Benefits
The pay range for this position is $40.00 - $41.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Piscataway,NJ.
Application Deadline
This position is anticipated to close on Nov 28, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $40 - $41