What are the responsibilities and job description for the Quality Assurance Associate - Complaints Handling position at Actalent?
Actalent is Hiring a Quality Assurance Specialist // First Shift!!
Job Description
We are seeking a dedicated Quality Assurance Specialist to ensure that all product quality complaints are handled efficiently and in accordance with our rigorous company procedures. This role involves collaborating with external partners and internal departments to conduct thorough root cause analyses and enhance procedural compliance.
Responsibilities
- Ensure all product quality complaints are properly initiated, investigated, and responded to following company procedures.
- Work with external partners and customers to gather necessary information for robust root cause analysis.
- Collaborate with functional departments to identify additional procedural controls for compliance improvement.
Essential Skills
- Proficiency in quality assurance and data entry.
- Experience with Electronic Quality Management Systems such as TrackWise, Master Control, Veeva.
- Ability to use Microsoft Word and Excel effectively.
Additional Skills & Qualifications
- Associate’s Degree in a Scientific Field.
- Good understanding of current regulatory requirements related to market complaints.
- Strong working knowledge of market complaints and root cause analysis processes.
- Excellent technical writing skills with a strong command of the English language.
Work Environment
This role operates within a lab environment regulated by FDA and GMP standards. The position is a first shift role, Monday through Friday, from 8 am to 5 pm. This opportunity is within a large pharmaceutical company, offering the potential for hands-on lab experience and possible long-term opportunities contingent on openings post-assignment completion.
Job Type & Location
This is a Contract to Hire position based out of Coconut Creek, FL.
Pay and Benefits
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Coconut Creek,FL.
Application Deadline
This position is anticipated to close on Dec 8, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $25 - $26