Patient Service Representative

The Patient Care Coordinator plays a crucial role in ensuring a welcoming and efficient experience for patients, customers, and their families. This position involves greeting individuals in person and over the phone courteously and promptly, managing patient arrivals according to the schedule, and updating arrival times as necessary. The role requires proficiency in understanding insurance processes, collecting co-pays, and outstanding balances, as well as assisting patients with necessary questionnaires. Additionally, the coordinator addresses and resolves customer issues by mobilizing required resources, schedules, and reschedules exams, and maintains a clutter-free reception area.

Responsibilities

• Greet patients, customers, and family members in a courteous and timely manner.
• Ensure patient arrivals are according to schedule and update arrival times as necessary.
• Possess a proficient understanding of insurance processes.
• Collect patient co-pays and outstanding balances.
• Offer and assist patients with procedure-dependent questionnaires.
• Resolve customer issues by mobilizing necessary resources.
• Schedule and reschedule exams efficiently.
• Keep the reception and patient waiting areas clear of clutter.
• Stock the reception area with necessary supplies.
• Maintain a consistent level of productivity and organize tasks efficiently.
• Communicate proactively with provider offices, technologists, and leadership.

• Customer service experience.
• Knowledge of medical terminology.
• Appointment scheduling proficiency.
• High school diploma or GED.

• Tech savvy, with knowledge of athena software.
• Experience in insurance verification is a plus.
• Reliable and personable with strong customer service skills.
• Ability to learn and be a team player.

The role involves a 40-hour work week with availability required from Monday to Friday, 7:30 AM to 6:00 PM, to accommodate early starts or late finishes as needed. Each doctor works up to 6 Saturdays per year, from 8:00 AM to 12:00 PM, resulting in a maximum of 12 Saturdays annually. The primary office is located in Denville, with occasional travel to the Short Hills office. Mileage from Denville to Short Hills is reimbursed once permanent. The office team includes two hand physicians and a supportive staff, with opportunities to build long-term relationships with patients through repeat visits.

Job Type & Location

This is a Contract to Hire position based out of Denville, NJ.

Pay and Benefits

The pay range for this position is $16.50 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Denville,NJ.

Application Deadline

This position is anticipated to close on Dec 8, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $17 - $22