Patient Service Representative

This position involves coordinating and facilitating new referrals and admissions by collaborating with nurses, customer service, and distribution teams. The role requires conducting initial and ongoing assessments of patient, drug, and disease information to identify potential drug-related issues or needs. The representative will answer inquiries from patients, families, physicians, and other healthcare professionals, escalating to a clinician as necessary, and maintain thorough documentation in patient records.

Responsibilities

• Coordinate and facilitate new referrals and admissions in collaboration with nurses, customer service, and distribution.
• Conduct and document assessments of specific patient, drug, and disease information.
• Escalate issues to a clinician when needed.
• Answer inquiries from patients, families, physicians, and healthcare professionals.
• Maintain thorough documentation of clinical activities and communications.
• Coordinate and schedule preparation of IV therapies and home medical equipment orders with Pharmacists.
• Assist Pharmacists, Nurses, Technicians, and Patient Care Coordinators in patient care activities.
• Prepare labels, prescriptions, and compounding/mixing worksheets.
• Generate delivery/pick slips under Pharmacist supervision.
• Obtain supply inventories from patients/clients and communicate to the Pharmacist.
• Participate in branch management, departmental meetings, and quality improvement activities.
• Adhere to all relevant accreditation, OSHA, FDA, state, local, and federal regulations.

• Customer service experience.
• Proficiency in data entry and pharmacy operations.
• Familiarity with MS Suite (Excel, Word, Teams) and EMR systems.
• Strong written and verbal communication skills.
• Detail-oriented.

• Patient care experience is a plus.
• Familiarity with patient registration and medical terminology.
• Pharmacy technician certification preferred.
• Healthcare and call center experience.
• Must be a high school graduate or equivalent.
• Open to candidates with or willing to obtain a provisional pharmacy technician license.
• Previous pharmacy experience.

The work environment consists of a collaborative team of pharmacists and pharmacy technicians, with a ratio of 2 Patient Service Representatives to 1 Pharmacist. The schedule is Monday to Friday, 8:30 AM to 6:00 PM, with opportunities for additional Saturday shifts at a pay differential. The role offers opportunities for growth, such as advancement to Regional Director or management levels, annual merit increases, and the chance to work with a leading home infusion provider in the country.

Job Type & Location

This is a Contract to Hire position based out of Centennial, Colorado.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Centennial,CO.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $24 - $26