Job Title: NOC Incident Command Trainer

What You'll Do

As a NOC Incident Command and Skills Training Consultant, you will play a critical role in elevating the operational capabilities of IoT NOC team. You will design and deliver a comprehensive training program focused on incident command best practices and advanced technical skills development. By conducting workshops, hands-on labs, and real-world simulations, you will empower the team to handle incidents effectively, minimize downtime, and enhance overall network reliability. You will also evaluate current processes, identify gaps, and develop tailored incident response frameworks, playbooks, and runbooks to streamline workflows. Leveraging your expertise in incident management frameworks (such as ITIL or ICS) and NOC monitoring tools, you will provide practical guidance on troubleshooting, proactive monitoring, and stakeholder communication. Additionally, you will assess team progress, deliver actionable feedback, and leave behind a sustainable foundation for ongoing improvement. Your work will directly contribute to mission of maintaining a secure, high-performing, and highly available network infrastructure.

Key Responsibilities:

1. Training Development and Delivery

o Develop a customized incident command and NOC skills training program based on an initial assessment of the team’s maturity and needs.

o Deliver a blend of theoretical workshops, hands-on labs, and real-world simulations to enhance team capabilities.

o Provide practical training on NOC tools, monitoring platforms, and troubleshooting techniques.

2. Incident Command Training

o Teach incident management frameworks such as ITIL, NIST, or the Incident Command System (ICS).

o Train participants on effective communication strategies during incidents, including stakeholder updates, escalation management, and post-incident reporting.

o Facilitate tabletop exercises and full-scale simulations to test and improve incident response processes.

3. NOC Skills Training

o Enhance technical skills in areas such as network monitoring, log analysis, root cause analysis, and capacity planning.

o Train NOC staff in advanced use of monitoring and ticketing tools.

o Develop proactive monitoring strategies and optimize workflows for operational efficiency.

4. Documentation and Playbooks

o Update or create incident response playbooks and runbooks tailored to the team’s needs.

o Provide standardized templates for shift handoff documentation and incident reports.

5. Progress Evaluation and Recommendations

o Assess team progress through weekly evaluations and training assessments.

o Deliver a post-training report with actionable recommendations for continuous improvement.

Required Qualifications:

· Extensive experience in NOC operations, incident management, and technical training.

· In-depth knowledge of incident management frameworks such as ITIL, NIST, or ICS.

· Strong technical expertise in network monitoring, troubleshooting, and use of NOC tools (e.g., JIRA, AppD, Splunk, Grafana).

· Proven track record of delivering effective training programs for technical teams.

· Exceptional communication and facilitation skills, with the ability to engage diverse audiences.

· Experience conducting hands-on labs, simulations, and crisis scenario exercises.

Preferred Qualifications:

· ITIL or similar certification in incident management or IT service management.

· Experience working in high-pressure environments such as large-scale NOCs, SOCs, or critical infrastructure organizations.

· Familiarity with automation, alerting, and proactive monitoring strategies.

· Strong understanding of shift management and handoff best practices.

Deliverables:

· Comprehensive training program tailored to the organization’s NOC team.

· Updated incident response frameworks, playbooks, and runbooks.

· Post-training evaluation report highlighting team progress and recommendations.

Business Challenge

Need an expert to come in and train/teach where there is a gap in knowledge

#LD-KD1

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alpharetta,GA.

Application Deadline

This position is anticipated to close on May 24, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $60 - $70