Medical Receptionist

External Communities Job DescriptionCustomer Care Representative – Pathology / Diagnostics

Pay: $21.00 – $23.00 per hour

Overview

A well‑established, accredited diagnostics organization is seeking a detail‑oriented Customer Care Representative to support its pathology reporting and client communication functions. This organization operates a high‑volume laboratory environment and provides specialized diagnostic services to healthcare providers nationwide.

This role is ideal for someone with strong attention to detail, excellent communication skills, and experience working with medical documentation in a regulated healthcare setting.

Key Responsibilities

• Review, edit, and proofread diagnostic reports to ensure accuracy, consistency, proper grammar, and adherence to medical terminology and formatting standards
• Maintain strict confidentiality of patient information and ensure full compliance with HIPAA and privacy regulations
• Collaborate with pathologists and internal clinical staff to resolve unclear documentation and report discrepancies
• Participate in quality assurance activities aimed at improving report accuracy and operational efficiency
• Support general client service functions, including document management, record maintenance, and report distribution
• Respond to inbound calls from medical offices seeking clarification or assistance related to diagnostic reports

Qualifications

• High school diploma or equivalent required
• Prior experience in medical transcription or clinical documentation (pathology experience highly preferred)
• Working knowledge of medical terminology; pathology familiarity is a strong plus
• Strong listening, communication, and customer service skills
• Exceptional attention to detail and accuracy
• Ability to work independently as well as collaboratively within a team‑based environment

Work Environment

• Fast‑paced clinical diagnostics setting
• Opportunity to work alongside experienced laboratory and pathology professionals
• Organization emphasizes quality, accuracy, compliance, and client service

Job Type & Location

This is a Permanent position based out of Plainview, NY.

The pay range for this position is $43680.00 - $54080.00/yr.

Health & Insurance Medical (health) insurance Dental insurance Vision insurance Life insurance [glassdoor.ca] Retirement 401(k) retirement plan

This is a fully onsite position in Plainview,NY.

This position is anticipated to close on Apr 30, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Salary : $43,680 - $54,080