Help Desk/ IT Analyst

Experience Level

Entry Level - Mid level

Job Description

• Receiving, prioritizing, documenting, and actively

resolving end user help requests. Identifying and escalating issues quickly to

responsibility owner

• Troubleshoot problem areas (in person, remote for the outer office users, by

telephone, or via e-mail) in a timely fashion and provide end-user assistance

• Knowledge of Installing, diagnosing, repairing, maintaining, upgrading all PC

hardware, software and equipment to ensure optimal performance

• Troubleshooting of Microsoft Windows operating systems.

• Assist with deploying new software and upgrade installations

• Knowledge of Virus/Malware removal processes.

• Basic technical support at the network level: LAN

• Ability to properly install, configure, and troubleshoot peripherals such as

printers, scanners, webcams and other various devices.

• Provide quality technical support services and customer service on a

consistent basis

• Create technical documentation for common issues you encounter.

• Maintain asset inventory, assist with special projects and other duties and

tasks as assigned.

Additional Skills & Qualifications

• Microsoft Windows10 knowledge and administrator

experience.

• Microsoft Office 365 knowledge and experience.

• Experience with Active Directory (account management)

• Knowledge of Desktop Applications, i.e. Acrobat, VPN, Office 365, Virus

Software…etc

• Basic understanding of LAN and Network Domains.

Job Type & Location

This is a Contract to Hire position based out of Franksville, WI.

The pay range for this position is $24.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Franksville,WI.

This position is anticipated to close on Feb 28, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $24 - $33