Field Service Technician

Job Title: Field Service Technician

Job Description

This is a fully remote position available for candidates based in Phoenix. The primary focus will be on troubleshooting issues as they arise. The role requires experience, therefore, new graduates and junior candidates are not suitable. Candidates with an Associate’s degree in a technical field or equivalent, along with 3-5 years of experience in a related field, are preferred. The position involves 70% travel and requires reliable high-speed internet and a quiet, dedicated workspace at home.

Responsibilities

• Provide customer pre-consultation, site readiness preparation, and startup monitoring.
• Participate in conference calls with sales, project management, and customers to prepare for installations.
• Coordinate equipment and system installations and ensure proper function post-installation.
• Calibrate HMIs, meters, set timers, temperature seal time, etc., and adjust as required.
• Train operators and maintenance personnel using provided outlines.
• Perform routine maintenance on equipment and provide phone and onsite support.
• Determine causes of operating errors and take corrective actions.
• Conduct inspections and advise customers on methods to minimize downtime.
• Complete service reports and follow through with next steps post-service.
• Maintain knowledge of product functions and applications.
• Observe safety rules and maintain all supplies and tools properly.
• Help maintain and control parts inventory and service tool inventory.
• Assist in the quote process for jobs as requested by sales.
• Assist in producing short instructional videos and writing machinery documentation for customer applications.

Essential Skills

• Experience in supporting industrial automation systems, preferably in packaging or material handling environments.
• Proficiency in troubleshooting, field service, mechanical, and electrical systems.
• Experience in scheduling and administrative tasks.

Additional Skills & Qualifications

• Background in machine build, machine installation, manufacturing support, or pharmacy is desirable.
• Experience with customer and project support post-sale.

Work Environment

The work schedule is flexible with hours, Monday through Friday, and eventually involves being on-call and working Saturday and Sunday every 8-9 weeks. The position allows for travel time to be paid, including door-to-door travel time, vehicle mileage, drive time, flights, and layovers, all through expenses. There are opportunities for advancement and potential for leadership roles in the future.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on May 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $30 - $35