Field Service Engineer

The Field Service Engineer is responsible for the installation, training, and support of clients on CNC turning centers. This role involves establishing and maintaining strong business relationships with customers throughout North America while providing high-quality service and technical support.

Responsibilities

• Provide on-site service and customer support during field visits.
• Manage the installation, repair, and maintenance of equipment at customer sites.
• Diagnose technical problems and implement effective solutions.
• Collaborate with the technical team to share insights and enhance service quality.
• Understand customer requirements and make appropriate recommendations for products and services.
• Demonstrate and educate customers on systems and their functionalities.
• Maintain ongoing communication with customers to ensure timely resolution of issues and proper follow-up.
• Utilize individual skillsets at the plant when not traveling to assist in various projects.
• Perform other related duties as assigned by management.
• Likely to work in assembly when not traveling for field visits.

• Proven field service experience with knowledge of CNC machining.
• Strong troubleshooting skills and the ability to address customer concerns effectively.
• Proficiency in testing, repairing, and servicing technical equipment.
• Understanding of CNC controls, electronic circuits, and fluid power systems.
• Strong mechanical and electrical aptitude.
• Ability to read and interpret mechanical drawings and electrical diagrams.
• Excellent problem-solving skills and attention to detail.
• Strong adaptability skills for diverse industrial environments.
• Ability to follow complex directions and communicate technical information clearly.
• Resourceful, with the capacity to work independently or collaboratively within a team.
• Strong analytical, interpersonal, and communication skills.
• Ability to multitask and manage shifting priorities.

• Technical degree or certification in a relevant field preferred.
• Experience in construction, electrical, service, data entry, electronics, mechanical aptitude, assembly, CNC, customer support, fluid systems, and repair.
• Culture fit with a small family-owned company.

You'll work in a dynamic and hands-on environment that blends technical expertise with customer interaction. Our Field Service Engineers operate in diverse industrial settings, ensuring every day brings new challenges and opportunities to learn. While much of your time will be spent traveling to customer sites across North America, you’ll also collaborate with our in-house team on assembly projects when not on the road. Safety is a top priority—protective equipment such as safety glasses and hearing protection is provided, and we maintain strict adherence to safety standards. Expect a fast-paced, team-oriented culture where adaptability, problem-solving, and professionalism are highly valued.

Job Type & Location

This is a Permanent position based out of Lexington, Kentucky.

Pay and Benefits

The pay range for this position is $60000.00 - $80000.00/yr.

Competitive Pay & Benefits: Strong salaries, 401(k) match, health coverage, PTO.

Workplace Type

This is a fully onsite position in Lexington,KY.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $60,000 - $80,000