Job Title: Customer Success Representative

**Active Department of Defense Secret Clearance is required!**

Job Description

We are seeking a dedicated Cisco Customer Success Representative Engineer to join our team in Ft. Belvoir, VA. This role involves providing exceptional customer service while ensuring that software, devices, and products are functioning correctly on the internet. You will be instrumental in developing our licensing and software experience for classified environments.

Responsibilities

• Participate in a panel interview as part of the selection process.
• Provide comprehensive licensing support for software, devices, and products.
• Track and manage requests from inception to completion, ensuring timely closure of tickets on a weekly and monthly basis.
• Deliver white glove service to our customers.
• Utilize JIRA for tracking, with ServiceNow as a backup system.
• Engage in a hands-on and friendly culture with weekly one-on-one meetings.
• Support one contract with quarterly meetings featuring food and drink.
• Participate in holiday celebrations and soft skills training, including public speaking.

Essential Skills

• Proficiency in Cisco technologies and JIRA.
• Bachelor's degree in a relevant field.
• Experience in Tier 1, Tier 2, and Tier 3 Support.
• Understanding of licensing, particularly Our Client or competitor licensing.
• Help desk experience with a focus on customer service and maintaining a positive attitude.
• Experience with ticketing systems.

Additional Skills & Qualifications

• Understanding of routers, switches, networking, and licensing is beneficial.
• Experience with Salesforce or ServiceNow for tracking and documentation.
• DevOps, scripting, or programming experience is advantageous but not required.
• Relevant military experience is considered valuable and may substitute for some requirements.

Work Environment

This position is onsite at Fort Belvoir, VA, located south of Washington, D.C. and Alexandria, VA. The standard work hours are 8 AM to 5 PM EST, with some flexibility. The work culture is supportive and engaging, featuring regular team interactions and opportunities for professional growth.

Job Type & Location

This is a Contract position based out of Fort Belvoir, VA.

The pay range for this position is $55.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Fort Belvoir,VA.

This position is anticipated to close on Dec 20, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $55 - $65