What are the responsibilities and job description for the Senior Technology Trainer Microsoft 365 & Technical Documentation Specialist position at ACS Consultancy Services, Inc.?
Job Title: Senior Technology Trainer Microsoft 365 & Technical Documentation Specialist
Location: (Remote)
We are currently seeking candidates who meet the following qualification
Key Responsibilities:
- Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
- Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
- Communicate with the Contract Manager on project plans, status, and updates for each assignment.
- Develop and deliver in person Instructor Led training for commercially available and proprietary software.
- Deliver customer training programs using adult learning principles to individuals and groups of users.
- Use technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
- Manage training projects from initiation through completion, ensuring timely delivery and quality outcomes.
- Use methodologies to plan, track, and deliver high quality technical training.
- Develop technical documentation for commercially available and proprietary software including Quick Reference Cards, Quick Reference Guides, and web content.
- Develop video and interactive recorded training to support technical processes.
- Coordinate multiple tasks, resources, and stakeholders effectively.
- Organize and manage time effectively to handle concurrent training initiatives and deadlines.
- Identify and troubleshoot user-defined challenges and implement appropriate solutions.
- Support customer service standards when interacting with internal and external Subject Matter Experts.
Preferred Skills:
- Experience with Microsoft Teams, Co-Pilot, OneNote, SharePoint, and Microsoft Office applications.
- Experience developing and delivering instructor-led technical training programs.
- Experience creating technical documentation, workflow diagrams, and training materials.
- Experience using Camtasia, Articulate 360, Vyond, and related instructional design tools.
- Strong technical writing, communication, and presentation skills.
- Ability to manage multiple training initiatives and deadlines simultaneously.
- Knowledge of adult learning principles and instructional design methodologies.
- Experience supporting proprietary and commercially available software applications.
Minimum Qualification:
- Bachelor's degree from an accredited university.
Preferred Experience:
- Experience as a technology trainer with proprietary and/or advanced off the shelf software applications such as Microsoft Teams, Co-Pilot, OneNote, and SharePoint.
- Experience with developing technical documentation.
If you meet these qualifications, please submit your application via link provided in Linkedin
Kindly do not call the general line to submit your application.