What are the responsibilities and job description for the Customer Service Specialist position at Acro Service Corp?
Job Title: Customer Service Specialist
Location: Minneapolis MN
Pay Rate: $38.9/hr on W2
Responsibilities:
• Analyze cases and claims for our Warranty and Service Contract business. Analyst to uphold policy guidelines and create process improvements for Warranty Policy and Procedure Manual, as well as our Guaranteed Maintenance and Centralized Billing Programs.
• Provide input to implement process and system updates and enhancements to drive automation and deliver a world class customer experience to our dealers and customers.
• Support team efforts and remain flexible to meet shifting team priorities.
• Data mine, research and analyze dealer warranty performance, driving and supporting field efforts to reduce warranty spend through dealer training and development.
• Execute scheduled and ad hoc reports for various business partners, dealers, and customers.
• Responsibility for administrative tasks that include but are not limited to: Contract Setups, Unit Modifications, Reinstatements, Parts Pricing, Standard Work Creation/Edits, etc.
• Provide superior Customer Service support via telephone calls, emails, claims, and any other aspect related to the Warranty and Service Contracts business.
Qualifications:
Min. Yrs. Experience: 3-5
Education Standard: Bachelors Degree *Highly Preferred
Education Type: Bachelors
Key Competencies:
• Background in providing superior customer service while always demonstrating a positive demeanor with dealers/customers and teammates.
• Excellent written and verbal communication skills.
• Detailed knowledge working in Microsoft Word, Excel and Outlook.
• Working knowledge of systems/databases – Preferred: Claim Processing/Analytics Experience.
• Demonstrated self-learning abilities.
About Acro: Acro Service Corporation is a global professional services and contract staffing company that has provided IT, Engineering, and Professional services/ personnel to major corporations. Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity Employer. Acro is also committed to hiring veterans and offers sponsorship opportunities
Salary : $38 - $39