Account Manager

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

In this role, you will manage a portfolio of health insurance accounts, building and maintaining strong relationships with clients, ensuring they receive the highest level of service, and helping them navigate their insurance options. You will work closely with internal teams to address client needs, resolve issues, and help clients maximize their health insurance benefits.

Responsibilities

A Benefits Account Manager may be assigned any of the following tasks:

• Serve as the primary point of contact for a portfolio of health insurance clients, providing ongoing support and guidance throughout the policy lifecycle.
• Build and maintain strong relationships with clients, understanding their needs and recommending tailored solutions that fit their health insurance goals.
• Collaborate with clients to assess their insurance coverage needs, recommend appropriate plans, and ensure they understand their benefits and options.
• Assist clients with enrollment, policy changes, and renewals, ensuring smooth transitions and continuous coverage.
• Manage claims processes, working with clients and insurance carriers to ensure claims are processed accurately and promptly.
• Resolve client inquiries, concerns, and issues related to their health insurance coverage, acting as an advocate to ensure satisfactory outcomes.
• Monitor account performance, identify opportunities to optimize coverage, and proactively suggest ways to improve clients’ health insurance experience.
• Stay informed on industry trends, regulations, and changes to health insurance laws and policies to provide accurate and up-to-date information to clients.
• Prepare and present regular reports on client accounts, coverage changes, renewals, and other relevant metrics.
• Work closely with the sales, marketing, and underwriting teams to deliver comprehensive solutions and ensure client satisfaction.
• Track and follow up on any outstanding client tasks, ensuring that deadlines are met and all requirements are addressed.
• Provide clients with educational materials and resources to help them make informed decisions about their health insurance plans.
• May be asked to assist with other tasks when necessary.
  
  

For new business:

• Complete steps in Onboarding process including:
• Set up customer file
• Enter client into CRM and Sales log
• Send welcome letter or email
  

For existing clients:

• Provide day-to-day customer service
• Assistance with claim issues
• Answer any questions regarding benefits
• Resolve any billing inquiries
• Provide a list of participating doctors in their area as need
• Additions and deletions of employee
  

Requirements

• Strong understanding of health insurance products, policies, and industry regulations
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal teams
• Strong problem-solving abilities and the ability to manage multiple accounts and tasks simultaneously
• Excellent attention to detail and organizational skills
• Proficiency win CRM software, Microsoft Office Suite, and other industry-specific tools
• Ability to work independently and as part of a collaborative team
• A proactive, service-oriented mindset with a focus on client satisfaction and retention
  
  

Education/Experience

• Bachelor’s degree or minimum of 2 years of experience in health insurance account management, sales, or customer service
• Health insurance license (or ability to obtain one within a specified timeframe)
  
  

Pay Details:

The base compensation range for this position is $60,000 - $75,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.