People Partner

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! SNAPSHOT OF THE ROLE The People Partner works closely with business leaders to deliver people strategies that drive engagement, performance, and retention. Reporting to the People Partner – Senior Manager, this role serves as a trusted advisor to assigned business units, balancing employee advocacy with business needs while ensuring compliance with company policies and labor standards. • Business & People Partnership o Partner with leaders and managers to deliver people plans aligned with business and HR strategies. o Provide coaching and guidance on performance management, employee development, engagement, and workforce movements (promotion, transfer, resignation, etc.). o Build strong stakeholder relationships through proactive consultation, issue resolution, and influence. • Employee Relations & Discipline o Lead and manage employee relations concerns, including counseling, investigations, and disciplinary processes. o Conduct administrative investigations related to Code of Conduct violations and recommend appropriate actions based on company policy. o Draft and manage ER documentation (e.g., Notices to Explain, Conferences, Decisions, Preventive Suspension). o Support leaders in handling ER cases effectively while strengthening their accountability and capability. • Engagement, Retention & Culture o Drive initiatives that promote employee engagement, retention, and a positive employee experience. o Coordinate and support employee engagement programs, surveys, focus groups, and exit interviews. o Promote a culture of collaboration, respect, and open communication across assigned teams. • Policy, Compliance & Governance o Ensure consistent application and compliance with HR policies, procedures, and labor regulations. o Identify policy gaps and contribute to the development or enhancement of HR policies and guidelines. o Facilitate policy briefings and orientations for managers and supervisors. o Uphold information security and data privacy standards in all HR processes. • Continuous Improvement o Gather employee and stakeholder feedback to improve HR services and people programs. o Proactively flag people risks, trends, or issues that may impact business performance. A BIT ABOUT YOU • Bachelor’s degree in Human Resources, Psychology, Business, or a related field; advanced studies or HR certifications are an advantage. • At least 3 years of relevant experience in a People Partner, HR Business Partner, or Employee Relations role. • Strong working knowledge of Philippine labor laws, including DOLE advisories and compliance requirements. • Demonstrated experience managing employee relations cases, investigations, and disciplinary processes with sound judgment and confidentiality. • Ability to balance employee advocacy and business needs while maintaining fairness and consistency. • Strong problem-solving, critical thinking, and conflict resolution skills. • Effective communicator with the ability to influence, coach, and collaborate with leaders and employees at all levels. • Highly organized and comfortable managing multiple priorities in a fast-paced, dynamic environment. • Proactive, adaptable, and solutions-oriented, with a continuous improvement mindset. • Digitally proficient and comfortable using HR systems, collaboration tools, and standard productivity platforms. WHAT SUCCESS LOOKS LIKE • Business leaders view you as a trusted People Partner, reflected in high stakeholder satisfaction and repeat engagement. • Employee relations cases are handled fairly, timely, and consistently, with sound recommendations aligned to policy and labor standards. • People initiatives (performance management, engagement, retention) are delivered on time and with measurable impact. • Assigned teams meet or exceed People KPIs and SLAs (e.g., Retention, HR Services, Employee Engagement, Process and Improvement Initiatives). • Managers demonstrate improved capability and confidence in handling people matters with your guidance. • Policies and HR processes are applied consistently and compliantly across assigned business units. • Feedback from employees and leaders shows clarity, trust, and effective communication. • You adapt effectively in a fast-paced environment while maintaining quality, accuracy, and professionalism. WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: • Curious and Clever – Smart questions spark smart solutions • Entrepreneurial Energy – Think like an owner, solve like a founder • Fast with Intent – We move fast and deliver real results • Laugh and Learn – We don’t take ourselves to seriously, just our results Acquire Intelligence’s entrepreneurial approach is on being Safe, Flexible and Innovative whilst driving real business outcomes for our clients. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 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