PAC Consultant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you’ll need to bring to the role • Experience in a fast-paced customer service environment, demonstrating the ability to handle a large volume of enquiries efficiently. • Strong understanding of privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential) • Excellent verbal and written communication skills, capable of composing professional email correspondence and managing complex phone enquiries. • Demonstrated problem-solving and analytical skills, with a track record of resolving consumer issues effectively and efficiently. • Experience in performing various administrative tasks, including processing consumer report requests, amendments, and liaising with third-party agencies. Work that matters - What you’ll be doing • Manage Consumer Enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively. • Educate Consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes. • Support Stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service. • Administrative Tasks: Perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records. More about you • Customer Service Excellence: Demonstrated ability to provide exceptional customer service, with strong active listening and empathy skills to understand and address consumer needs effectively. • Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and email interactions. • Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex consumer enquiries efficiently. • Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery. • Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/