Dispatch Coordinator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! POSITION DESCRIPTION Dispatch Coordinator Ortigas Site, Pasig City, Philippines Reporting to: Team Leader We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Dispatch Coordinator, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success. Handles all inquiries and follow-ups on Client’s transportation services (e.g., Tracking on order status and returns, Appointment Scheduling, Carrier Searches and Booking) and/or warehousing services following the standards set for service management, service accuracy, call handling, and data encoding accuracy. As Dispatch Coordinator you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy. As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. Essential Job Descriptions: • Handle Broker/Customer Accounts which include, but will not be limited to: o Assigning drivers to routes. o Directing the pick-up and delivery of freight. o Monitoring the drivers’ locations. o Entering the dispatch information and loads into trucking software o Finding road service for truck repairs o Tracking orders and freight. o Transmitting information to brokers and customers. o Finding solutions for changes or problems, issuing money orders. o Using satellites, telephones, and computers to communicate information to drivers and to keep track of all important information. • Responsible for problem solutions with assigned drivers. • Tracks assigned drivers schedules and adjusts unplanned paid time off. • Tracks driver utilization to ensure their drivers achieve targeted utilization levels and improve driver productivity. • Responsible for driver execution of assigned work. • Enforces understanding and compliance with all company policies and procedures including code of conduct of the business. • Contributes to an atmosphere of trust and teamwork that values contributions of all employees in support of a high-performance culture • Works until driver issues are resolved for the day and/or a proper hand off has been made. • Monitors deliveries and pickups for service failures and proactively alerts driver managers of any loads in jeopardy of failure. • Duties, responsibilities and activities may be assigned or changed from time to time. • Responsible for securing his/her PC/Workstation with a password protected screensaver and log-off each time he/she will have his/her post unattended. • Responsible for not disclosing his/her password to others, complying to company’s security procedure, and by not disclosing confidential information. A BIT ABOUT YOU • Excellent in customer service. • Excellent written and verbal communication skills • Excellent organizational and time management skills. • With a minimum of one year of back-end admin processing experience. • With a knack for multi-tasking. • Able to solve problems and work under minimal supervision. • Adept in learning new workflows and tasks. • Ability to work on shifting schedule WHAT SUCCESS LOOKS LIKE • High customer satisfaction. • Excellent feedback from customers. • Achievement of KPIs. WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: • Collaboration: Brilliant jerks can be brilliant elsewhere. • Impact: Do, get it done, create impact. • Passion: Be positive, bring passion and energy. • Transparency: A transparent team can help each with other. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/