Digi Ad Ops Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Here’s what’s waiting for you: HMO coverage for you and your family Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!) Recognition through our Value Awards — we celebrate your wins Real career growth with internal promotions Meaningful work with talented and supportive teams Your future matters: 900 internal promotions every year 2,700 leadership training courses Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us Generous referral incentives of up to ₱42,000 depending on the role Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave* A SNAPSHOT OF YOUR ROLE Have you ever wondered what's behind a digital ad that reaches exactly the right person at exactly the right moment? The targeting decisions, the creative trafficking, the data that tells you whether a campaign is truly working. If you're someone who is fascinated by how digital media operates, and who wants to lead a team at the operational heart of it, this role was built for you. You'll be working with one of Australia's leading broadcast and digital media networks, leading a team that keeps campaigns running flawlessly across digital audio, podcasts, display, and DAB stations. At Acquire Intelligence, we back our leaders. You'll have the autonomy to make decisions, the support of experienced management, and the opportunity to grow within a global organisation that takes talent seriously. As a Digital Ad Operations Team Leader, you will lead a team responsible for the successful delivery of digital advertising campaigns across streaming audio, podcasts, DAB , and display platforms. You’ll oversee campaign implementation, ad trafficking, quality assurance, troubleshooting, reporting, and stakeholder coordination while ensuring operational excellence across some of Australia’s leading entertainment and audio brands. This role is ideal for a digitally savvy operations leader who thrives in fast-paced environments and enjoys balancing technical expertise, people leadership, and campaign execution. YOUR DAILY RESPONSIBILITIES Lead and oversee the end-to-end delivery of digital advertising campaigns across audio, podcast, DAB , and display platforms Manage workload allocation, team capacity, and campaign prioritisation to ensure deadlines and quality standards are consistently met Oversee campaign setup, trafficking, tracking implementation, and quality assurance across multiple digital platforms Monitor campaign delivery and proactively identify risks, discrepancies, or optimisation opportunities Act as the escalation point for complex campaign, tracking, or ad delivery issues and coordinate resolutions with internal support teams Conduct spot checks and peer reviews to maintain high standards across campaign implementation and reporting Review campaign reporting and provide insights on campaign performance, delivery, and operational trends Collaborate closely with Commercial Sales, Digital Audio, Partnerships, Podcast Operations, Inventory, and Ad Technology teams Drive operational process improvements and maintain best practice documentation across the Ad Operations function Lead onboarding, coaching, training, and development initiatives for team members Ensure all campaign activity complies with industry standards, privacy regulations, and platform requirements Support leadership with operational reporting, resourcing updates, and strategic improvement initiatives A BIT ABOUT YOU Experience in digital ad operations, ad trafficking, campaign management, or digital media operations Previous leadership, senior operations, or team management experience within a digital or media environment Strong working knowledge of digital advertising platforms and tools such as Google Analytics, Triton, WordPress, ad servers, DSPs, or similar technologies Experience managing campaign tracking, tagging, and troubleshooting across multiple digital platforms Excellent analytical and problem-solving skills with the ability to interpret campaign data and operational performance trends Highly organised with the ability to manage multiple priorities in a fast-paced environment Strong attention to detail and commitment to campaign accuracy and quality assurance Confident communicator with the ability to collaborate effectively across technical, operational, and commercial teams Proactive and solutions-focused, with a passion for continuous improvement and operational excellence Proficiency in Microsoft Office applications, particularly Excel and Outlook WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. 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