Customer Retention and Sales Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Customer Retention Program (CRP) is a strategic sales initiative designed to reward and retain existing customers by providing them with exclusive discounts, special offers, and incentives to purchase new products. The program aims to strengthen customer loyalty, encourage repeat business, and enhance overall customer experience by making latest products more accessible and appealing. As a Customer Retention (Sales) Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy YOUR DAILY RESPONSIBILITIES Gauge Interest: Engage with customers to understand their preferences, needs, and interest in upgrading or purchasing new products. Offer Exclusive Deals: Present tailored promotions, discounts, and incentives that are specifically crafted for loyal customers, ensuring they feel valued and appreciated. Drive Sales: Encourage customers to explore and invest in latest innovations, thereby contributing to increased sales and market penetration. Enhance Customer Relationships: Foster strong connections with customers by providing personalized service and demonstrating commitment to their satisfaction. Through these efforts, the team helps maximize the impact of the CRP, ensuring it delivers tangible benefits for both customers and the company. You will also be responsible in ensuring that all customers have the right products and services. Establishes and maintains a high level of customer satisfaction in all sales transactions. Consistently meets or exceeds weekly and monthly sales goals by utilizing sound telephone based selling approaches. Determine cross sell opportunities within our existing customer base, focusing on improved customer experience Answer customer queries regarding recent product and service offers Providing account information to customers Other appropriate tasks and responsibilities as requested by Management Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/