Front Desk Receptionist

Summary

The Boys & Girls Clubs of Central and Northern New Hampshire is a vibrant, mission-driven organization supporting over 200 dedicated staff across 30 Early Childhood and Out-of-School Time programs. With a wide-reaching impact across the region, we’re committed to creating safe, enriching spaces where children thrive.

We’re currently seeking a friendly, organized, and dependable Front Desk Receptionist to be the welcoming face of our Bradley Street Club. This role is perfect for someone who enjoys working in a dynamic environment and wants to make a meaningful difference in the lives of children and families.

If this sounds like you, we encourage you to apply today! Your next opportunity to make a difference starts here.

Duties

• Accurately enters members into the computer system when members are either entering or leaving the building.
• Ensures that all members are being picked up by an authorized individual.
• Acknowledges and greets everyone who enters and leaves the club's facilities.
• Provides detailed descriptions of Boys & Girls Club, member applications, services, facility features, and hours of operations.
• Answers the phone promptly and redirects phone requests to the appropriate party.
• Assists staff in collecting parent signatures for permission slips.
• Handles guests’ questions and concerns professionally and courteously; communicates parents' finance questions/requests to the Finance Department.
• Maintains a clean; safe, fully stocked, and well-organized work area.
• Must be able to work without direct supervision and remain at the assigned post for extended periods of time.
• Understands all safety procedures completely and ensures that they are followed appropriately.
• Maintains a positive attitude and contributes toward a quality work environment.
• Assists in all areas of the club operation as requested.
• Communicates to the Site/Branch Director any and all occurrences involving staff or visitors/parents in the club that require attention.
• Participates in administrative staff meetings and trainings when requested.
• Other duties as assigned.
  
  

Requirements

• High School degree or equivalent experience preferred.
• Must be detailed-oriented and have the ability to multitask.
• Must have a pleasant telephone manner.
• Ability to be efficient and productive in a fast-paced environment.
• Must enjoy working with people, have enthusiasm, and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Excellent communication, listening, and computer skills.
• Must be willing to travel between locations when requested. (Only occasional travel may be required.)
• Must be a team player.
  
  

WORK ENVIRONMENT:

• Requires working under normal office working conditions with the exception of children’s voices/noises during program times.
• Occasionally may be exposed to fluctuations in temperature.
  
  

PHYSICAL REQUIREMENTS:

• Requires sedentary work including prolonged sitting and operation of general office equipment.
• May be required to lift or push up to 50lbs.
  
  

Additional Expectations

• All of the candidates that are offered a job with the Boys & Girls Clubs of Central and Northern New Hampshire will have to submit for an FBI fingerprint background check and submit to a background check through the State of NH Criminal Records Dept. and FirstAdvantage. Note: The State of NH Childcare Licensing Bureau may prohibit you from being employed by the Boys & Girls Clubs of Central and Northern New Hampshire should there be a disqualifying finding on your criminal record. In addition, even if the State of NH reviews your records and allows you to work at the Club, we still reserve the right to determine your employment status.
• This organization has a zero-tolerance policy for abuse and will not tolerate mistreatment or abuse in its programs. Any mistreatment or abuse by an employee will result in disciplinary action, up to and including termination of employment and cooperation with law enforcement.
  
  

Nice To Haves

Please visit www.nhyouth.org to learn more about our organization.

Benefits

Non-exempt, hourly position.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs.

About Us

The Boys & Girls Clubs of Central and Northern New Hampshire provides early learning, out-of-school time programs, summer day camps, and basketball leagues to 1200 youth weekly throughout the central and northern New Hampshire. Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens. We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.