What are the responsibilities and job description for the Customer Service and Installation Coordinator position at Acquire4Hire?
Summary
FLOOR360 has an excellent opportunity for a Customer Service and Installation Coordinator to join our team. Previous experience in flooring, installation, construction or carpentry residential homes or commercial building is a plus but not required. This person must be organized, motivated, detail-oriented, and results-driven.
Duties
Your primary responsibility will be to ensure the on-time and accurate submission and completion of Residential change orders and service calls. Along with collecting, approving and paying out workorder labor bills for our entire Residential installation team. You’ll be tasked with submitting and resolving material claim issues with our vendors and installers. And you’ll be an integral part of our scheduling, service, and field management team that works to ensure timely and accurate completion of all residential projects, including service and warranty work.
We offer a competitive starting salary commensurate with experience, with an outstanding benefits package along with a progressive company culture. FLOOR360 is an equal opportunity/affirmative action employer. A copy of our affirmative action plan is available upon request
Benefits
Competitive Benefits – Healthcare with Quartz, dental reimbursement, 401k contributions and matching
Paid Vacation, Paid Sick Time, Paid Bereavement Leave, Paid Calendar Holidays
Personal Development – Reimbursement for seminars, classes, memberships, with company-paid training
Career Advancement – Training, mentoring, regular feedback, merit raises and promotions
Community Service – Giving back to the community through Design for a Difference
Wellness Program – Catered lunch and learns, flu shots, and fitness challenges
Friendly Culture – Mallards game, Brewers game, volleyball team, chili cook-off and more
Team Discounts – Substantial savings on home improvement projects
Paid Birthdays Off – In addition to vacation, sick leave and standard holidays
About Us
Design is our Difference - in all we do, for our clients and the community.
FLOOR360 has the products, people and knowledge to provide unique design driven projects as well as value pricing. Our purchasing power is a result of being one of the Midwest's most successful residential and commercial flooring companies. We pride ourselves in our continual improvement process to ensure the total experience for our customers is both professional and enjoyable. FLOOR360 is proud to provide flooring services at a level well above the ordinary!
Our business philosophy is based on building strong and long-lasting relationships.
Relationships with our builder and commercial clients allow us to provide the products, installation and scheduling you require. Our strong and mutually respectful relationships with homeowners ensure we understand your lifestyle, design tastes and flooring budget. Relationships with our key suppliers are built on fairness and trust. Our continued efforts to make all relationships stronger through performance ensures long term customer satisfaction.
FLOOR360 prides itself on our commitment to our team members and our company culture. We offer comprehensive employer sponsored health care plans, a 401k plan with a matching contribution, team outings and events, healthy lunches, and more..
FLOOR360 has an excellent opportunity for a Customer Service and Installation Coordinator to join our team. Previous experience in flooring, installation, construction or carpentry residential homes or commercial building is a plus but not required. This person must be organized, motivated, detail-oriented, and results-driven.
Duties
Your primary responsibility will be to ensure the on-time and accurate submission and completion of Residential change orders and service calls. Along with collecting, approving and paying out workorder labor bills for our entire Residential installation team. You’ll be tasked with submitting and resolving material claim issues with our vendors and installers. And you’ll be an integral part of our scheduling, service, and field management team that works to ensure timely and accurate completion of all residential projects, including service and warranty work.
We offer a competitive starting salary commensurate with experience, with an outstanding benefits package along with a progressive company culture. FLOOR360 is an equal opportunity/affirmative action employer. A copy of our affirmative action plan is available upon request
- Accurately pay out finished work orders and ensure work is done correctly and to standards.
- Manage open claims and payment to installers
- Follow up on open/unpaid jobs with installers and alert our scheduler, service leader or sales team with any issues found during installations.
- Point person for larger builder accounts. Responsible for scheduling service orders and coordinating installers. Tracking punch list and job completion.
- Help identify any trends or issues for process improvements.
- Maintain internal databases
- Assist Project Managers and scheduler as needed
- Communication and customer service and organizational skills
- Proficiency with use of mobile phones, tablets or desktop computer
- Proficiency operating software like Microsoft Word and Excel, Outlook Email and Outlook Calendar
- Valid Driver’s License with good standing
- Read floor plans, blueprints and CAD drawings
- High School diploma or equivalent
- Able to multi-task and manage time efficiently out in the field
Benefits
Competitive Benefits – Healthcare with Quartz, dental reimbursement, 401k contributions and matching
Paid Vacation, Paid Sick Time, Paid Bereavement Leave, Paid Calendar Holidays
Personal Development – Reimbursement for seminars, classes, memberships, with company-paid training
Career Advancement – Training, mentoring, regular feedback, merit raises and promotions
Community Service – Giving back to the community through Design for a Difference
Wellness Program – Catered lunch and learns, flu shots, and fitness challenges
Friendly Culture – Mallards game, Brewers game, volleyball team, chili cook-off and more
Team Discounts – Substantial savings on home improvement projects
Paid Birthdays Off – In addition to vacation, sick leave and standard holidays
About Us
Design is our Difference - in all we do, for our clients and the community.
FLOOR360 has the products, people and knowledge to provide unique design driven projects as well as value pricing. Our purchasing power is a result of being one of the Midwest's most successful residential and commercial flooring companies. We pride ourselves in our continual improvement process to ensure the total experience for our customers is both professional and enjoyable. FLOOR360 is proud to provide flooring services at a level well above the ordinary!
Our business philosophy is based on building strong and long-lasting relationships.
Relationships with our builder and commercial clients allow us to provide the products, installation and scheduling you require. Our strong and mutually respectful relationships with homeowners ensure we understand your lifestyle, design tastes and flooring budget. Relationships with our key suppliers are built on fairness and trust. Our continued efforts to make all relationships stronger through performance ensures long term customer satisfaction.
FLOOR360 prides itself on our commitment to our team members and our company culture. We offer comprehensive employer sponsored health care plans, a 401k plan with a matching contribution, team outings and events, healthy lunches, and more..
Salary : $48,000 - $60,000