Hotel Concierge

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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs
  
  

JOB OVERVIEW:

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Attends to immediate needs of all guests pre-arrival, throughout stay, and post-stay. Attends the needs of all permanent residents.

REPORTS TO: Front Office Manager, Chief Concierge, Concierge Supervisor.

WORK ENVIRONMENT:

Concierge Desk, guest rooms and service areas.

KEY RELATIONSHIPS:

Internal: Staff in Front Office, Housekeeping, Kitchen, Restaurants, Engineering, Security, Sales, Accounting, Valet Parking, PBX, Bell, Door, Spa, and Executive Office.

External: Resort & Resident guests/visitors, designated service company personnel and vendors.

Qualifications

Essential:

• High school graduate or equivalent vocational training certificate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication.
• Compute basic arithmetic.
• 1 year experience in a similar position in a 5 star style hotel/resort.
• Ability to input and access information in the property management system/computers.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent resort data
• provide excellent customer service and maintain a professional demeanor.
  
  

Desirable:

• College degree or formal training in the Hospitality Industry.
• Previous experience as a Concierge in a luxury market.
• Fluency in a second language, preferably Spanish.
• Knowledge of local attractions, services and suppliers/vendors.
• Certification of previous training in guest relations, liquor, wine and food service.
• Previous Culinary experience.
• Certification in an alcohol awareness program.
• Ability to suggestively sell.
• Certification in CPR.
  
  

Physical Abilities

Essential:

• Frequent standing and walking throughout shift.
• Endure various physical movements throughout the work areas.
• Reach overhead and extension up to 30 inches complete tasks at different levels.
• Remain in stationary position for up to 8 hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Load and unload luggage from point of origin to destination.
• Lift, transfer and store heavy objects up to 60 pounds
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps