Front Desk Agent Overnight

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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs
  
  

Job Overview

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

REPORTS TO: Front Office Manager/Assistant Front Office Manager.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and all Public Areas.

KEY RELATIONSHIPS:

Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.

External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.

Qualifications

Essential:

• High school graduate or equivalent vocational training certificate.
• Computer basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• Ability to input and access information in the property management system/computers/point of sales system.
  
  

Desirable:

• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.
• Previous cashiering experience.
• Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
• Ability to suggestively sell.
• Certification in CPR.
• Previous guest relations training.
  
  

Physical Abilities

Essential:

• 1. Frequent standing and walking throughout shift.
• 2. Endure various physical movements throughout the work areas.
• 3. Reach overhead and extension up to 30 inches complete tasks at different levels.
• 4. Remain in stationary position for up to 8 hours throughout work shift.
• 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
• Load and unload luggage from point of origin to destination.
• Lift, transfer and store heavy objects up to 60 pounds
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps