Director of Revenue and Reservations

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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

The Director of Revenue and Reservations is responsible use data and forecasting to optimize company's financial result. The Director applies strategy and focuses on effective yield management to maximize revenue, maintaining high level of service. The Director of Revenue Management will provide analytics and key reports as well as up to the minute information about the marketplace and how the resort should be positioned. If demand picks up, he/she will make recommendations for a pricing increase, a Minimum Length of Stay restriction, or closing off the property all together. Maintains continuous communication with clients, Sales and Marketing, and Reservations team.

REPORTS TO: VP, Sales and Marketing and CEO

WORK ENVIRONMENT:

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest/resident information and pertinent resort data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

KEY RELATIONSHIPS:

Internal:                   Director of Reservations, Reservations Agents, Front Desk Agents, PBX Operators, Sales and Marketing team, Housekeeping, Engineering, Food and Beverage; All Resort Managers, and Executive Offices.

External:                  Resort & Resident guests/visitors, the Owners, Corporate Reservations Center personnel, Travel and Tour Company representatives, other resorts.

Essential:

• High school graduate.
• 2 -3 years experience as a Revenue Manager.
• Fluency in English. Strong written, verbal and non-verbal communication.
• Must be proficient in MS, Excel, and Springer Miller Software.
• Familiarity with yield management and forecasting.
• Ability to:

Desirable:

• College degree.
• Fluency in a second language, preferably Spanish.
• Experience with MS PowerPoint and DataVision, Sales Force, IDEAS, Goggle Analytics
• Previous experience in hospitality industry, preferably in a 4 or 5 star Hotel/Resort.

Essential:

1. 1. Exert physical effort in transporting 5 pounds to 20.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain in stationary position for 6-8 hours throughout work shift.
5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.

 Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

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Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

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Example: Excellent verbal and written communication skills