What are the responsibilities and job description for the Airbnb Reservations & Revenue Manager position at Think Hospitality?
Location: Miami Company: Think Hospitality Reports to: Director of Reservations
Think Hospitality is seeking a strategic and detail-oriented Airbnb Reservations Manager to lead booking operations, optimize pricing strategies, and drive revenue growth across our portfolio.
Position Summary
The Airbnb Reservations & Revenue Manager is responsible for managing all reservations, optimizing listing performance, implementing dynamic pricing strategies, and maximizing occupancy and RevPAR (Revenue per Available Rental). This role combines guest communication, revenue analytics, and distribution channel management to ensure operational efficiency and profitability.
Key Responsibilities
Reservations Management
Think Hospitality is seeking a strategic and detail-oriented Airbnb Reservations Manager to lead booking operations, optimize pricing strategies, and drive revenue growth across our portfolio.
Position Summary
The Airbnb Reservations & Revenue Manager is responsible for managing all reservations, optimizing listing performance, implementing dynamic pricing strategies, and maximizing occupancy and RevPAR (Revenue per Available Rental). This role combines guest communication, revenue analytics, and distribution channel management to ensure operational efficiency and profitability.
Key Responsibilities
Reservations Management
- Oversee daily booking operations across Airbnb and other OTA platforms
- Respond promptly to guest inquiries and booking requests
- Manage availability calendars and prevent double bookings
- Process reservations, modifications, cancellations, and refunds
- Ensure smooth pre-arrival and post-stay communication
- Develop and implement dynamic pricing strategies based on demand, seasonality, and market trends
- Monitor competitor pricing and local market performance
- Optimize occupancy rates, ADR (Average Daily Rate), and RevPAR
- Adjust minimum stay requirements and promotional strategies
- Analyze booking pace and forecast demand
- Optimize Airbnb listings (titles, descriptions, photos, amenities, keywords)
- Manage multi-channel distribution (Airbnb, Booking.com, VRBO, direct bookings, etc.)
- Monitor listing performance metrics and conversion rates
- Implement strategies to improve reviews and ratings
- Prepare weekly and monthly revenue performance reports
- Track KPIs including occupancy, ADR, RevPAR, booking lead time, and cancellation rates
- Provide data-driven insights to leadership and property owners
- Support annual budgeting and forecasting
- Ensure high response rates and Superhost-level standards
- Manage guest reviews and feedback professionally
- Resolve booking-related issues promptly
- Coordinate with operations/housekeeping teams to ensure readiness
- Bachelor's degree in Hospitality, Business, Finance, or related field (preferred)
- 3 years of experience in short-term rental, Airbnb management, or hotel revenue management
- Proven track record of increasing occupancy and revenue
- Experience with property management systems (PMS) and channel managers
- Strong understanding of dynamic pricing tools
- Strong analytical and revenue forecasting skills
- Advanced Excel or Google Sheets proficiency
- Excellent written communication skills
- Detail-oriented and highly organized
- Ability to work independently and manage multiple properties
- Strong understanding of online travel agencies (OTAs)
- Customer-focused mindset
- Competitive salary performance-based bonus
- Opportunity to grow with a fast-scaling hospitality brand
- Flexible working environment (if applicable)
- Professional development opportunities
- Dynamic and entrepreneurial team culture